Service event success begins with our customers.

 

The upstream and downstream effects that Decisiv has had on our business and our customers’ operations have been beneficial to everyone. SRM gives us visibility into our entire fleet. We can look at any event and easily extract data to answer a question that’s being asked. The possibilities with Decisiv are endless.

Damien Finger

Corporate Leasing Manager, Bruckner Leasing

Customer Success Stories

OEM Success Stories

Hino Trucks

Hino Trucks

Hino Case Management enabled by Decisiv is driving the growth of trusted partnerships between dealers and fleet customers.

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Isuzu Driving Dealer Adoption

Isuzu Driving Dealer Adoption

Isuzu Connect delivers a world-class service and repair experience to Isuzu dealers and owners by enabling the sharing of critical asset information with the click of a button.

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Hino Trucks

Hino Trucks

Hino standardizes service events and boosts uptime, productivity, and profitability with Decisiv SRM.

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Service Providers Success Stories

RWC Group

RWC Group

Decisiv SRM Discovery Status Tracker is dramatically improving service efficiency at RWC Group

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Rihm Kenworth

Rihm Kenworth

Rihm Kenworth is realizing increases in labor and parts sales with Decisiv SRM and TruVideo’s inspection video software

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Wallwork Truck Center

Wallwork Truck Center

Wallwork Truck Center is seeing record financial performance and an improvement in its bottom line with Decisiv SRM and TruVideo

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Papé Kenworth

Papé Kenworth

Decisiv SRM Connector for Cummins Guidanz is Streamlining Repairs and Accelerating Trucks being Returned to Service.

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Stewart & Stevenson

Stewart & Stevenson

Decisiv is driving the success of service management practices across Stewart & Stevenson locations nationwide with highly valuable and actionable information.

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TranSource

TranSource

TranSource Truck & Trailer Centers is improving asset utilization for lease, rental, and service customers.

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Vision Truck Group

Vision Truck Group

At Vision Truck Group, the journey to paperless shops is being driven by Decisiv Service Relationship Management (SRM) technology.

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Bergey’s Truck Centers

Bergey’s Truck Centers

Bergey’s Truck Centers is using the Decisiv-built ASIST Service Relationship Management (SRM) platforms to improve productivity and lower downtime for customers.

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Bruckner Leasing

Bruckner Leasing

Bruckner Leasing Company is driving a reduction in downtime and lowering costs with Decisiv Service Relationship Management (SRM).

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Fleet & Asset Manager Success Stories

Kriete Leasing & Rental

Kriete Leasing & Rental

With SRM Sentinel from Decisiv, Kriete Leasing & Rental is improving customer service and interacting more effectively with service providers.

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Braun’s Express

Braun’s Express

Braun’s is using Decisiv SRM to boost management efficiency and productivity through improved workflow and communication.

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Abilene Motor Express

Abilene Motor Express

Abilene Motor Express is using the Decisiv SRM ASIST platform to streamline communication with service providers, lower administrative costs, and cut downtime.

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