SRM Sentinel. Keep Your Service Bays Busy.

Translate real-time preventive maintenance, recall, campaign and fault codes into proactive service appointments.

The Decisiv SRM Ecosystem delivers value to all fleet and asset managers, manufacturers, service providers, component suppliers, and partners across the entire asset service lifecycle.

Service Events Managed to Date

Our Evolution

The Decisiv SRM Ecosystem has evolved from simply streamlining maintenance events to become the largest asset service management Ecosystem in the commercial vehicle industry. Decisiv is bringing together equipment and component manufacturers; fleet owners, managers, and operators; and service providers on a common platform and offering an unrivaled level of connectivity and control.

Connected Service Management

Today, the Decisiv SRM Ecosystem delivers actionable data, applications, and intelligence at the point of service from all connected partners. This unique offering enables real-time decision making, streamlines fleet management, lowers the total cost of asset ownership, and has delivered billions of dollars in value to OEMs, dealers, and fleet owners.

Managing Evolving Technologies

By serving as a connected system of engagement for commercial asset and service data partners, we are transforming how assets throughout the world are acquired, managed, and serviced. We are uniquely positioned to meet the emerging asset service management opportunities that electrification and autonomous vehicle technology will introduce.

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Intelligent Service Management

Decisiv’s answer to the next generation of service management needs, more specifically, meeting elevated customer expectations. It enables all participants in the service supply chain (Fleets, Service Providers, and OEMs) to come together in the Decisiv SRM Ecosystem where they can streamline, simplify, and gain insights to increase service automation across the lifecycle of every asset. It focuses not only on bringing together the variety of complex data sources, but also interpreting that data in a meaningful way to manage, maintain, and service commercial assets.

You can learn more about Intelligent Service Management by reading our paper, and by listening to our podcast. Click here to view the paper, and click here to listen to our podcast.

The Decisiv SRM Ecosystem: Built For the Future

Due to the broad adoption of the SRM platform by most major manufacturers in the industry, it’s very likely that your fleet is already connected to the Decisiv SRM Ecosystem. In fact, nearly 60 percent of commercial vehicles are already being managed in the SRM platform.

More than 74,000 fleet and asset owners are managing maintenance and repair activity on the platform for over 7 million assets, to the tune of more than 13,000 repair events each day.

To understand how the Ecosystem can provide value for your business, visit one of the following: