Repair and maintenance for trucks, heavy equipment and other commercial assets are becoming increasingly complex and difficult.
The Decisiv SRM platform is the only solution specifically targeted at reducing triage and downtime, lowering TCO and improving efficiency and productivity across the service supply chain (fleets, dealers, leasing and contract maintenance providers and mobile technicians, as well as OEMs).
Effectively managing outside vendors typically goes beyond the capabilities of your current systems. Only the Decisiv SRM platform provides seamless communication and VMRS-coded information exchange.
Shops that don’t effectively track, manage and communicate case statuses negatively impact customer satisfaction and create general shop inefficiencies. Only the Decisiv platform seamlessly integrates with your internal business systems and adds a layer of estimate management and collaboration to drive your efficiency, productivity and profitability.
Why do seven of the largest commercial trucking OEMs trust Decisiv to help manage their service supply chains? Because it’s the only platform to ensure delivery of actionable information at the point of service (dealers, leasing and contract maintenance). This drives uptime, improves customer satisfaction and enhances internal processes.
The Decisiv platform delivers real-time event visibility and transparency by integrating OEM systems and service event details at the point of service:
When you take on responsibility for the management of a fleet's assets, from full-service leases to shop takeovers to contract and on-demand maintenance, Decisiv is the only solution that works in concert with your back-end systems to:
The Decisiv SRM platform drives uptime in our operation. In a single system, it provides a complete audit trail and reduces paper forms and manual documentation and keeps phone lines open for drivers. Overall, the Decisiv platform is helping us realize a 10% improvement in asset utilization by reducing downtime for service and repair events.
Pete Nativo | Director of Maintenance