Unrivaled Service Means Unrivaled Performance

Connecting OEMs, Fleets & Service Providers to Maximize Asset Utilization

Repair and maintenance for trucks, heavy equipment and other commercial assets are becoming increasingly complex and difficult.

The Decisiv SRM platform is the only solution specifically targeted at reducing triage and downtime, lowering TCO and improving efficiency and productivity across the service supply chain (fleets, dealers, leasing and contract maintenance providers and mobile technicians, as well as OEMs).

Fleets – Making Maintenance a Competitive Advantage

Effectively managing outside vendors typically goes beyond the capabilities of your current systems. Only the Decisiv SRM platform provides seamless communication and VMRS-coded information exchange.

  • Reduces triage more than 70%
  • Lowers downtime by more than 25%
  • Decreases TCO by more than $300/truck (>5X ROI)
  • Eliminates more than 50% of phone calls
  • Increases asset utilization by more than 10%


Customer service events
Connected assets
Registered service providers
Points of Integration
Join the Revolution  Learn how SRM is transforming the service supply chain. » Download the Whitepaper

Service Providers and Dealers – Driving Efficiencies and Profitability

Shops that don’t effectively track, manage and communicate case statuses negatively impact customer satisfaction and create general shop inefficiencies. Only the Decisiv platform seamlessly integrates with your internal business systems and adds a layer of service repair management that improves your efficiency, productivity and profitability.

  • Decrease dwell-time more than 50%
  • Decrease check-in > 75% and increase upsell > 12%
  • Increase billable hours/effective labor rate > 10%
  • Decrease goodwill costs by more than 6%



Truck and Equipment OEMs – Changing the Service Delivery Benchmark

Why do the largest commercial trucking OEMs trust Decisiv to help manage their service supply chains? Because it’s the only platform that ensures delivery of actionable information at the point of service (dealers, leasing, and contract maintenance). This drives uptime, improves customer satisfaction and enhances internal processes.

The Decisiv platform delivers real-time event visibility and transparency by integrating OEM systems and service event details at the point of service:

  • Remote diagnostics and telematics
  • Warranty, service bulletins, and recalls
  • Detailed build information and parts catalogs
  • Network service history
  • Service status and VMRS-coded details



Managed Maintenance Providers – It’s All About the Data

When you take on responsibility for the management of a fleet's assets, from full-service leases to shop takeovers to contract and on-demand maintenance, Decisiv is the only solution that works in concert with your back-end systems to:

  • Maximize shop efficiency
  • Reduce administrative expenses
  • Ensure asset availability
  • Deliver real-time customer information and data analytics


What Our Customers Are Saying


The Decisiv SRM platform drives uptime in our operation. In a single system, it provides a complete audit trail and reduces paper forms and manual documentation and keeps phone lines open for drivers. Overall, the Decisiv platform is helping us realize a 10% improvement in asset utilization by reducing downtime for service and repair events.

Pete Nativo | Director of Maintenance
Oakley Transport

Trusted by Industry Leaders

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Free Whitepaper  Service Relationship Management (SRM):   A Strategic Approach to Commercial Asset Maintenance » Download the Whitepaper