A customer experience designed to achieve optimal results for your business.
Your Decisiv Team is With You, Every Step of the Way.
Our team begins by using Decisiv’s 4Cs assessment methodology to evaluate current processes and uncover challenges and opportunities.
Proof of Concept
Based on readiness assessment findings, Decisiv’s team designs and demonstrates how you can use Decisiv’s SRM platform to improve consistency and efficiency.
SRM Program Design
Complete an SRM program strategy workshop with our team. They’ll design a solution supported by Decisiv’s SRM applications and tailored to your goals.
- Define priorities and objectives
- Establish key metrics to measure success
- Choose which Decisiv SRM applications are needed to meet your business goals and measure outcomes each step of the way
- Create a standardized service process
- Form an SRM program team focused on long-term success
Implementation and Onboarding
It doesn’t end there. We’re committed to working with you at every step of the onboarding process to ensure rapid implementation and adoption of your SRM solution. We’ll help you:
- Develop an implementation plan
- Launch the SRM program across your network
- Utilize instructor-led and online education resources
- Acquire access to and begin monitoring service event data
Ongoing Engagement and SRM Program Optimization
To ensure continued success of your SRM program, you’ll work with a designated customer success manager to monitor program adoption, understand data and trends, and track business outcomes. The customer success manager will:
- Assist in program design and implementation
- Advise on process adoption and improvement
- Regularly inform your team of new system capabilities
- Adapt program design in response to changing needs and new opportunities
- Review program performance and recommend ways to optimize your SRM investment
In addition to working with your customer success manager to design the right solution for your business, you have 24/7 access to product support via the Decisiv Help Center.