Decisiv Learning Center
See below for tips, training, and support for fleets and service providers–all designed to help you get the most value from your Decisiv-powered Service Relationship Management (SRM) platform. The more you know, the more you can increase efficiency, streamline communication, and keep assets on the road.
For questions about training, the SRM Platform, or anything else, please contact us at: support@decisiv.com. Our experts are eager to help you!
SRM Education
for Service Providers
SRM Education
for Fleets
SRM Training
for Service Providers
SRM Training
for Fleets
SRM Support
for Service Providers
SRM Support
for Fleets
SRM Education for Service Providers
Webinars – Decisiv-powered Service Management Platforms
Improve Service Operations with Hino Edge Case Management
Learn how the platform helps Hino dealers meet their Hino Metrics—for greater efficiency and fleet value.
Improve Service Operations with Isuzu Connect
Get practical examples of how to use Isuzu Connect to streamline communications and increase revenue.
Improve Service Operations with PSSM
Find out how the platform can help you increase parts and service revenue and customer satisfaction.
Webinars – Best Practices
Managed Service with SRM Sentinel
Discover how service providers are using SRM Sentinel, Decisiv’s managed care application, to drive more business, simplify contract maintenance, achieve greater bay utilization, and enhance the customer experience.
Driving the Digital Transition to Paperless Service Management
Recognize the benefits and challenges associated with transitioning to paperless service processes.
Self-guided Interactive Demos
SRM Connector for
Cummins Guidanz
Learn how the SRM Connector for Cummins Guidanz gives your technicians real-time, point-of-service, single-location access to genuine Cummins expertise.
Tune Ups
Explore these helpful Service Relationship Management (SRM) tips and techniques, from the experts who know how service providers can get the most from the Decisiv SRM Platform. Contact us with topic suggestions and for more information.
Service event life cycle: be sure to close the case
Congratulations, you’ve put another truck back on the road while reducing downtime. You have one action left to take: click the “ASSET IN SERVICE” Quick Action Button on the Decisiv SRM Platform and close out the case. Service providers sometimes skip that last step,...
Easier internal and external communications for service providers
The Decisiv SRM Platform streamlines your internal and external communications. With the SRM Platform: You can handle communication digitally – no more phone tag. Everyone who needs to know about a case has access to it – for fewer questions. You can choose which...
How Line Item Status helps you manage cases
On the Decisiv SRM Platform, the Line Item Status list improves internal communication and helps make external communication with customers more impactful. Many service providers are missing out on the Line Item Status list’s full power. Did you know that you can...
Discover the advantages of using digital inspection forms
Switching from paper forms to digital helps you increase efficiency—and provide thorough service. Using digital inspection forms also helps you upsell. The digital forms even help you measure and track the additional revenue you bring in due to using the forms. The...
How to easily navigate among multiple brand portals and switch quickly from case to case
If you service multiple brands, it’s important you know the shortcuts for switching easily from brand to brand on the Decisiv SRM Platform. Accessing each brand’s portal on the Decisiv SRM Platform is crucial for efficient, high-quality service. You get all the OEM...
Service event life cycle: be sure to close the case
Congratulations, you’ve put another truck back on the road while reducing downtime. You have one action left to take: click the “ASSET IN SERVICE” Quick Action Button on the Decisiv SRM Platform and close out the case. Service providers sometimes skip that last step,...
Easier internal and external communications for service providers
The Decisiv SRM Platform streamlines your internal and external communications. With the SRM Platform: You can handle communication digitally – no more phone tag. Everyone who needs to know about a case has access to it – for fewer questions. You can choose which...
How Line Item Status helps you manage cases
On the Decisiv SRM Platform, the Line Item Status list improves internal communication and helps make external communication with customers more impactful. Many service providers are missing out on the Line Item Status list’s full power. Did you know that you can...
Discover the advantages of using digital inspection forms
Switching from paper forms to digital helps you increase efficiency—and provide thorough service. Using digital inspection forms also helps you upsell. The digital forms even help you measure and track the additional revenue you bring in due to using the forms. The...
How to easily navigate among multiple brand portals and switch quickly from case to case
If you service multiple brands, it’s important you know the shortcuts for switching easily from brand to brand on the Decisiv SRM Platform. Accessing each brand’s portal on the Decisiv SRM Platform is crucial for efficient, high-quality service. You get all the OEM...
Featured Video Tune Up
Video Tune Ups
SRM Training for Service Providers
Implementation and Onboarding
We designed our Onboarding and Implementation services to ensure that our customers – both fleets and service providers – can take maximum advantage of the Decisiv SRM platform as quickly as possible and with a minimal level of effort.
We follow the same proven approach to get your organization up to speed, whether you are managing, operating, or servicing Volvo/Mack, Peterbilt, Kenworth, Isuzu, Hino, DTNA, Michelin or TICO equipment – and for virtually every type of trailer.
SRM Support for Service Providers
help center, documentation, and tutorials
SRM Education for Fleets
Webinars
Fleet Best Practices in Service Management
Find out how fleets successfully use their existing Decisiv SRM solutions each day to increase asset uptime. Includes communicating using notes, managing estimate approvals, scheduling service, and PM scheduling.
Simplifying Maintenance on Your Leasing Fleet with SRM Sentinel
Learn how leasing and rental companies are simplifying their scheduling, managing, and monitoring of maintenance and breakdown events across all brands using Decisiv SRM Sentinel.
Self-guided Interactive Demos
Fleets with a Decisiv
SRM Account
If you have a Decisiv SRM account, learn easy ways to interact with your service provider.
One-time Fleet Users of Decisiv SRM
If you are a one-time user of Decisiv SRM, see how to interact with your service provider on the platform.
Tune Ups
Explore these helpful Service Relationship Management (SRM) tips and techniques, from the experts who know how fleets and asset managers can get the most from the Decisiv SRM Platform. Contact us with topic suggestions and for more information.
Easier internal and external communications for fleets
The Decisiv SRM Platform streamlines your internal and external communications. With the Notes Feature: You can handle communication digitally – no more phone tag. Everyone who needs to know about a case has access to it – reducing time wasted tracking down answers....
Use service requests to gain greater control of repairs and the PM cycle
A “service request” is created when someone initiates a service or repair event with a provider on the Decisiv platform. If you are a fleet or asset manager, creating an event initiates a powerful process that makes it easy for you and your service providers to share...
How using attachments helps fleets
Keeping up with service documents used to involve stacks of filing cabinets – and sometimes fishing crumpled pieces of paper out of a cab. Robust fleet management solutions have improved that process tremendously. The Decisiv SRM Platform makes it even easier to have...
Using the estimate approval capability to cut costs and reduce downtime
Decisiv’s estimate approval capability gives fleet and asset managers greater control over two of the biggest variables in service events: cost and time. As a platform user, you can use the estimate approval capability to access all the financial pieces involved in...
Addressing inconsistent quotes, and managing your fleet’s most common repairs
If you want to be in the driver’s seat when you are getting service estimates, you need Builder. Builder is Decisiv’s operation construction and storage system, and your key to service standardization and cost control. You can load your fleets’ most common repairs...
Managing fleet assets on the Decisiv SRM Platform
If you have assets that are not already on the Decisiv SRM Platform, such as trailers or off-highway equipment, you can easily add them. Doing so would simplify your service management – and reduce downtime – because you’d then have all your essential asset service...
Easier internal and external communications for fleets
The Decisiv SRM Platform streamlines your internal and external communications. With the Notes Feature: You can handle communication digitally – no more phone tag. Everyone who needs to know about a case has access to it – reducing time wasted tracking down answers....
Use service requests to gain greater control of repairs and the PM cycle
A “service request” is created when someone initiates a service or repair event with a provider on the Decisiv platform. If you are a fleet or asset manager, creating an event initiates a powerful process that makes it easy for you and your service providers to share...
How using attachments helps fleets
Keeping up with service documents used to involve stacks of filing cabinets – and sometimes fishing crumpled pieces of paper out of a cab. Robust fleet management solutions have improved that process tremendously. The Decisiv SRM Platform makes it even easier to have...
Using the estimate approval capability to cut costs and reduce downtime
Decisiv’s estimate approval capability gives fleet and asset managers greater control over two of the biggest variables in service events: cost and time. As a platform user, you can use the estimate approval capability to access all the financial pieces involved in...
Addressing inconsistent quotes, and managing your fleet’s most common repairs
If you want to be in the driver’s seat when you are getting service estimates, you need Builder. Builder is Decisiv’s operation construction and storage system, and your key to service standardization and cost control. You can load your fleets’ most common repairs...
Managing fleet assets on the Decisiv SRM Platform
If you have assets that are not already on the Decisiv SRM Platform, such as trailers or off-highway equipment, you can easily add them. Doing so would simplify your service management – and reduce downtime – because you’d then have all your essential asset service...
Featured Video Tune Up
SRM Training for Fleets
Implementation and Onboarding
We designed our Onboarding and Implementation services to ensure that our customers – both fleets and service providers – can take maximum advantage of the Decisiv SRM platform as quickly as possible and with a minimal level of effort.
We follow the same proven approach to get your organization up to speed, whether you are managing, operating, or servicing Volvo/Mack, Peterbilt, Kenworth, Isuzu, Hino, DTNA, Michelin or TICO equipment – and for virtually every type of trailer.
