Decisiv Learning Center

See below for tips, training, and support for fleets and service providers–all designed to help you get the most value from your Decisiv-powered Service Relationship Management (SRM) platform. The more you know, the more you can increase efficiency, streamline communication, and keep assets on the road.

For questions about training, the SRM Platform, or anything else, please contact us at: support@decisiv.com. Our experts are eager to help you!

SRM Education

for Service Providers

SRM Education

for Fleets

SRM Training

for Service Providers

SRM Training

for Fleets

SRM Support

for Service Providers

SRM Support

for Fleets

SRM Education for Service Providers

Webinars – Decisiv-powered Service Management Platforms

Improve Service Operations with Hino Edge Case Management

Learn how the platform helps Hino dealers meet their Hino Metrics—for greater efficiency and fleet value.

Improve Service Operations with Isuzu Connect

Get practical examples of how to use Isuzu Connect to streamline communications and increase revenue.

Improve Service Operations with PSSM

Find out how the platform can help you increase parts and service revenue and customer satisfaction.

Webinars – Best Practices

Managed Service with SRM Sentinel

Discover how service providers are using SRM Sentinel, Decisiv’s managed care application, to drive more business, simplify contract maintenance, achieve greater bay utilization, and enhance the customer experience.

Driving the Digital Transition to Paperless Service Management

Recognize the benefits and challenges associated with transitioning to paperless service processes.

Self-guided Interactive Demos

SRM Connector for
Cummins Guidanz

Learn how the SRM Connector for Cummins Guidanz gives your technicians real-time, point-of-service, single-location access to genuine Cummins expertise.

Tune Ups

Explore these helpful Service Relationship Management (SRM) tips and techniques, from the experts who know how service providers can get the most from the Decisiv SRM Platform. Contact us with topic suggestions and for more information.

Service event life cycle: be sure to close the case

Service event life cycle: be sure to close the case

Congratulations, you’ve put another truck back on the road while reducing downtime. You have one action left to take: click the “ASSET IN SERVICE” Quick Action Button on the Decisiv SRM Platform and close out the case. Service providers sometimes skip that last step,...

Easier internal and external communications for service providers

Easier internal and external communications for service providers

The Decisiv SRM Platform streamlines your internal and external communications. With the SRM Platform: You can handle communication digitally – no more phone tag. Everyone who needs to know about a case has access to it – for fewer questions. You can choose which...

How Line Item Status helps you manage cases

How Line Item Status helps you manage cases

On the Decisiv SRM Platform, the Line Item Status list improves internal communication and helps make external communication with customers more impactful. Many service providers are missing out on the Line Item Status list’s full power. Did you know that you can...

Discover the advantages of using digital inspection forms

Discover the advantages of using digital inspection forms

Switching from paper forms to digital helps you increase efficiency—and provide thorough service. Using digital inspection forms also helps you upsell. The digital forms even help you measure and track the additional revenue you bring in due to using the forms. The...

Service event life cycle: be sure to close the case

Service event life cycle: be sure to close the case

Congratulations, you’ve put another truck back on the road while reducing downtime. You have one action left to take: click the “ASSET IN SERVICE” Quick Action Button on the Decisiv SRM Platform and close out the case. Service providers sometimes skip that last step,...

Easier internal and external communications for service providers

Easier internal and external communications for service providers

The Decisiv SRM Platform streamlines your internal and external communications. With the SRM Platform: You can handle communication digitally – no more phone tag. Everyone who needs to know about a case has access to it – for fewer questions. You can choose which...

How Line Item Status helps you manage cases

How Line Item Status helps you manage cases

On the Decisiv SRM Platform, the Line Item Status list improves internal communication and helps make external communication with customers more impactful. Many service providers are missing out on the Line Item Status list’s full power. Did you know that you can...

Discover the advantages of using digital inspection forms

Discover the advantages of using digital inspection forms

Switching from paper forms to digital helps you increase efficiency—and provide thorough service. Using digital inspection forms also helps you upsell. The digital forms even help you measure and track the additional revenue you bring in due to using the forms. The...

Featured Video Tune Up

Video Tune Ups

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SRM Training for Service Providers

Implementation and Onboarding

We designed our Onboarding and Implementation services to ensure that our customers – both fleets and service providers – can take maximum advantage of the Decisiv SRM platform as quickly as possible and with a minimal level of effort.

Plus, our field service and support teams will be with you every step of the way.

We follow the same proven approach to get your organization up to speed, whether you are managing, operating, or servicing Volvo/Mack, Peterbilt, Kenworth, Isuzu, Hino, DTNA, Michelin or TICO equipment – and for virtually every type of trailer.

SRM Education for Fleets

Webinars

Fleet Best Practices in Service Management

Find out how fleets successfully use their existing Decisiv SRM solutions each day to increase asset uptime. Includes communicating using notes, managing estimate approvals, scheduling service, and PM scheduling.

Simplifying Maintenance on Your Leasing Fleet with SRM Sentinel

Learn how leasing and rental companies are simplifying their scheduling, managing, and monitoring of maintenance and breakdown events across all brands using Decisiv SRM Sentinel.

Self-guided Interactive Demos

Fleets with a Decisiv
SRM Account

If you have a Decisiv SRM account, learn easy ways to interact with your service provider.

One-time Fleet Users of Decisiv SRM

If you are a one-time user of Decisiv SRM, see how to interact with your service provider on the platform.

Tune Ups

Explore these helpful Service Relationship Management (SRM) tips and techniques, from the experts who know how fleets and asset managers can get the most from the Decisiv SRM Platform. Contact us with topic suggestions and for more information.

Easier internal and external communications for fleets

Easier internal and external communications for fleets

The Decisiv SRM Platform streamlines your internal and external communications. With the Notes Feature: You can handle communication digitally – no more phone tag. Everyone who needs to know about a case has access to it – reducing time wasted tracking down answers....

How using attachments helps fleets

How using attachments helps fleets

Keeping up with service documents used to involve stacks of filing cabinets – and sometimes fishing crumpled pieces of paper out of a cab. Robust fleet management solutions have improved that process tremendously. The Decisiv SRM Platform makes it even easier to have...

Managing fleet assets on the Decisiv SRM Platform

Managing fleet assets on the Decisiv SRM Platform

If you have assets that are not already on the Decisiv SRM Platform, such as trailers or off-highway equipment, you can easily add them. Doing so would simplify your service management – and reduce downtime – because you’d then have all your essential asset service...

Easier internal and external communications for fleets

Easier internal and external communications for fleets

The Decisiv SRM Platform streamlines your internal and external communications. With the Notes Feature: You can handle communication digitally – no more phone tag. Everyone who needs to know about a case has access to it – reducing time wasted tracking down answers....

How using attachments helps fleets

How using attachments helps fleets

Keeping up with service documents used to involve stacks of filing cabinets – and sometimes fishing crumpled pieces of paper out of a cab. Robust fleet management solutions have improved that process tremendously. The Decisiv SRM Platform makes it even easier to have...

Managing fleet assets on the Decisiv SRM Platform

Managing fleet assets on the Decisiv SRM Platform

If you have assets that are not already on the Decisiv SRM Platform, such as trailers or off-highway equipment, you can easily add them. Doing so would simplify your service management – and reduce downtime – because you’d then have all your essential asset service...

Was this content helpful?
This field is for validation purposes and should be left unchanged.

Need more information or assistance?

SRM Training for Fleets

Implementation and Onboarding

We designed our Onboarding and Implementation services to ensure that our customers – both fleets and service providers – can take maximum advantage of the Decisiv SRM platform as quickly as possible and with a minimal level of effort.

Plus, our field service and support teams will be with you every step of the way.

We follow the same proven approach to get your organization up to speed, whether you are managing, operating, or servicing Volvo/Mack, Peterbilt, Kenworth, Isuzu, Hino, DTNA, Michelin or TICO equipment – and for virtually every type of trailer.