Service Data Index will report on parts and labor costs across North America for commercial vehicles.

Glen Allen, Virginia (PR Web) – December 11, 2019

Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced today the Decisiv Service Data Index to provide a unique perspective on commercial vehicle parts and labor costs in North America.

“The Decisiv Service Data Index will provide a new and unrivaled look at data that can drive the performance, availability, and efficient utilization of commercial assets,” said Dick Hyatt, President and CEO of Decisiv. “Every day, we capture parts and labor information on more than 10,000 repair events at more than 4,500 service locations throughout North America. Through the Service Data Index we will quantify and report on variances and changes in that data, and offer valuable insights in an easy-to-understand, actionable format.”

By leveraging data on parts and labor costs in different regions, the Decisiv Service Data Index will provide a more holistic view of what is driving expenses, and enable more informed decisions. It will help asset owners, fleet managers and service providers  to better understand and compare parts and labor rates across the United States and Canada, and on a regional basis. OEMs can use the Service Data Index information to gain insights into trends in parts and labor costs throughout their networks and to better understand their customers’ experience from region to region.

The Decisiv Service Data Index will be updated monthly, presenting month-over-month and year-over-year analyses of labor and parts costs, and key trends.

“For 15 years, Decisiv has been at the forefront of commercial vehicle service management technology, building an ecosystem of partners and harnessing their collective data to improve asset performance,” said Mark Wasilko, VP Marketing at Decisiv. “Until now, however, current data on parts and labor rates has not been mined in a way to make it easily accessible, something Decisiv is changing with the Service Data Index.”

CLICK HERE to access the new Decisiv Service Index.

About Decisiv, Inc.

Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle, heavy equipment, and industrial markets. The SRM platform’s ability to harness, share and analyze connected asset data, and to intelligently enable service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Isuzu, Peterbilt and Kenworth, as well as their dealers and call centers, service networks and asset owners. For more information, visit


Mark Wasilko

VP Marketing

Phone: (804) 762-4153, x303