Service Relationship Management Software

Decisiv’s SRM tool drives uptime for truck fleets and service providers by giving them a shared view of the service event process.

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Customers Say

Fleets and service providers across the country benefit from the Decisiv Service Relationship Management platform. Hear from them how Decisiv helps them.

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Learn How Decisiv
Drives Uptime

Decisiv provides a shared view of service events, case histories, and access to documents such as invoices and technician notes that drive uptime.

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Commercial Fleets

Service and repair events can no longer be considered just a cost of doing business. The hard dollars associated with these events pale in comparison to the financial impact due to days out of service (DOS). With more than 80% of a service/repair event tied to non-productive activity, only Decisiv'€™s cloud-based service relationship management (SRM) software enables you to effectively manage and measure internal and external service and repair events to drive uptime and asset availability. Click here to learn more.

Service Providers

It's no secret that there are challenges with today's service and repair process -€” telephone tag, leaving/listening to voice mails, invoices and estimates not matching, error prone data entry, "he said, she said"€ and much more. Only Decisiv'€™s Service Relationship Management (SRM) Platform allows you to eliminate these leading causes of service delays and customer dissatisfaction to improve customer retention, increase revenue per service event, achieve higher effective labor rates, and lower operating costs. Click here to learn more.