Service events are often chaotic and stressful. When an asset breaks down or connected asset (IIoT) sensor data alerts you to potential problems, does this kick off a series of phone calls, emails and unproductive time trying to figure out what to do next, scheduling it and then trying to track and manage the process? When that happens, manufacturers, dealers, service providers, leasing companies and fleets all feel the pain and the costs.
Posted in TMC, VMRS on March 1, 2017
Fleets, OEMs and service providers are increasingly relying on advanced technologies to make truck maintenance more efficient and cost effective.
Posted in Fleet Maintenance on December 15, 2016
The key to success in fleet maintenance is keeping communication flowing through the entire service and repair supply chain. When fleets, manufacturers and service providers all use cloud technology and a closed-loop Service Relationship Management (SRM) system, all parties have access to real-time information about asset and repair status. That greater transparency, as well as faster approvals, remove major sources of friction and conflict within the supply chain.