SRM solution from Decisiv now supports JPRO Professional in-shop diagnostic and repair technology for multi-brand dealers

Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced today an expansion of its integration with Noregon’s in-shop diagnostic and repair solution, JPRO® Professional, to improve multi-brand dealer support across its networks of OEM dealers and service providers.

“This expanded integration with JPRO improves support for multi-brand dealers by ensuring consistent diagnostic and repair processes no matter the make,” said Decisiv President and CEO Dick Hyatt. “With the integration available universally, dealer service networks across all OEMs in the Decisiv network will have a more robust solution for communicating and collaborating service information. OEMs will also have ready access to more detailed, up-to-date diagnostic and repair information.”

JPRO is an all makes, models, and components tool that helps discover the root cause of issues and guide technicians through the repair process. With the newly expanded integration, JPRO users will have the capability to select or create a case and submit it to the appropriate OEM environment.

Now that multi-brand dealers can use the same processes with all of their vehicles, they can reap the benefits of the cases being created within the corresponding OEM’s environment. This includes warranty, recall campaign, SRT data, and enhanced reporting. Creating a process that is consistent for the dealers is key to greater technician efficiency and faster return to service.

“Due to their strong connections with major OEMs and dealerships, furthering integration with Decisiv meant improving the operations of our joint customers, so it was an obvious decision for us,” stated Bill Hathaway, Noregon’s Founder and CEO. “We look forward to continuing to build our relationship with Decisiv, given their desire and ability to drive forward the industry.”

“We have already had very positive feedback from Volvo about how the Decisiv integration with JPRO drives efficiencies for their dealers,” said Hyatt. “Other OEM’s branded dealers, including Mack, Peterbilt, Kenworth, and Hino can also quickly realize the same benefits.”

About Noregon
Noregon® is the industry recognized vehicle data expert. Through advanced commercial vehicle diagnostic, repair, and monitoring applications, Noregon helps businesses maximize vehicle uptime. Since 1993, Noregon has been creating products that increase the efficiency of in-shop technicians and help companies make better decisions when it comes to the health and safety of their vehicles. Today’s top fleets, OE dealers, independent repair facilities, municipalities and the military all rely on Noregon to keep their vehicles rolling. For more information about Noregon visit

About Decisiv, Inc.
Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle, heavy equipment, and industrial markets. The SRM platform’s ability to harness, share and analyze connected asset data, and to intelligently enable service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Peterbilt and Kenworth, as well as their dealers and call centers, service networks and asset owners. For more information, visit

Peggy Liao
Senior Director Marketing Communications
Decisiv, Inc.
804-762-4153 x358