Decisiv Service Relationship Management technology enables truck dealership to successfully implement paperless pandemic protocols
Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced today that Vision Truck Group is reporting that paperless capabilities of Decisiv SRM are a game changer for addressing the impact of COVID-19 on its shop operations.
“With inspections, cases, documents, photos and supporting information on the digital Decisiv SRM platform, our shop supervisors, technicians and parts personnel are able to eliminate face-to-face handoffs of paper or the need to leave work bays,” said Travis Brown, director of service operations at Vision Truck Group. “The paperless workflow processes have helped us successfully avoid the need for personnel to congregate in common areas.”
In 2009, Vision Truck Group began using the ASIST web-based service management system developed by Decisiv for Volvo Trucks and Mack Trucks to coordinate repairs and communicate with customers in real time. In early 2019, Vision began to implement paperless service event management processes and by October of that year the mobile devices were in use in all of the dealership’s five Ontario service facilities.
With the paperless capabilities of Decisiv SRM and the resulting streamlining of service, Vision Truck Group is reporting a 12% increase in technician efficiency and proficiency, a fill rate for parts of 98%, and a rise in the number of billable hours per invoice of 8%.
“With the paperless capabilities of Decisiv SRM, we have eliminated a communication disconnect across our locations,” Brown stated. “Over multiple shifts, and from case to case and technician to technician on a 24/7 basis, it makes collaboration and communication as transparent as possible, without needing to pick up the phone or meet face to face. In effect, with Decisiv SRM we’re able to create our own paperless service ecosystem.”
CLICK HERE for a case study on the use of Decisiv SRM at Vision Truck Group.
About Decisiv, Inc.
Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle, heavy equipment, and industrial markets. The SRM platform’s ability to harness, share and analyze connected asset data, and to intelligently enable service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Isuzu, Peterbilt, Kenworth and Michelin, as well as their dealers and call centers, service networks and asset owners. For more information, visit www.decisiv.com.
Phone: (804) 762-4153