In this webinar, a panel of experts discuss the benefits of using the Decisiv SRM platform to improve dealership shop efficiency. The presentation focuses on four key pillars: customer communications, estimate management, workflow connectivity, and the advantages of a single connected platform. The panelists explain how the platform centralizes internal and external communications, streamlines the creation and approval of digital estimates, and provides a digital audit trail for workflow accountability. A case study is shared, highlighting a 25% reduction in overall service cycle time and a 77% reduction in check-in time.

This webinar explores how commercial truck dealers can use data already captured in the Decisiv SRM platform to improve service execution, reduce vehicle downtime, and grow revenue — both from existing customers and new ones. The session is structured around two complementary product capabilities: Discovery Trackers (focused on operational execution) and Service Performance Intelligence, or SPI (focused on growth and competitive positioning).

Decisiv and KEA Advisors are delivering on a new collaboration that integrates Decisiv SRM Discovery Status Tracker with the dealership dashboards of the KEA PULSE reporting system. Watch this webinar to learn how these connected systems are helping streamline the service delivery process and see demos of these systems.