Resource Center
Podcasts
Podcast: Industry Insights – Episode 2
Industry Insights is a new podcast featuring Decisiv VP of Data Services, Nick Pittinger, and Brian VanCamp, Market Analyst at MacKay & Company. Nick and Brian discuss the current commercial vehicle industry trends in service activity, parts and labor costs, freight volumes, and more.
Podcast: Industry Insights – Episode 1
Industry Insights is a new podcast featuring Decisiv VP of Data Services, Nick Pittinger, and Brian VanCamp, Market Analyst at MacKay & Company. Nick and Brian discuss the current commercial vehicle industry trends in service activity, parts and labor costs, freight volumes, and more.
Podcast: What’s the Trucking Problem? Episode 4
Welcome to the second installment of What’s the Trucking Problem, a new podcast featuring Decisiv CEO, Dick Hyatt, and Jason Morgan, editor of Fleet Equipment Magazine. The pair discusses how the Decisiv SRM platform enables fleet and asset managers to understand and leverage maintenance and repair data in order to streamline operations and maximize uptime.
Webinars
Webinar: Elevating Service Management with Status Tracker and PULSE
Decisiv and KEA Advisors are delivering on a new collaboration that integrates Decisiv SRM Discovery Status Tracker with the dealership dashboards of the KEA PULSE reporting system. Watch this webinar to learn how these connected systems are helping streamline the service delivery process and see demos of these systems.
Webinar: Fleet Best Practices
Decisiv recently conducted a webinar on best practices in service management that fleets can use by leveraging their existing Decisiv SRM solutions to increase asset uptime. Demonstrations of best practices included communicating using notes, managing estimate approvals, scheduling service, and PM scheduling.
Webinar: Simplifying Maintenance on your Leasing Fleet with SRM Sentinel
Decisiv recently conducted a webinar on how leasing and rental companies are simplifying their scheduling, managing, and monitoring of maintenance and breakdown events across all brands using Decisiv SRM Sentinel.
Papers
Frost & Sullivan Best Practices Award
Frost & Sullivan Honored Decisiv with its 2022 North America Company of the Year Award in the SRM Industry. This paper discusses how the Decisiv SRM platform and SRM Ecosystem address challenges and provide measurable value for users.
Paper: Intelligent Service Management
Intelligent SRM is Decisiv’s answer to the next generation of service management needs—more specifically the increased volume of complex data and elevated customer expectations apparent today in the Service Relationship Management industry.
Paper: SRM Ecosystem
The Decisiv SRM Ecosystem enables a direct, constant exchange of data, approvals, and communication between every participant in a service event.
Case Studies
Gordon Truck Centers
For Gordon Truck Centers, Decisiv SRM continues to be a game changer. We’re generating estimates for our locations and doing it faster.
Vanguard Truck Centers
Vanguard Truck Centers drives service management effectiveness to higher levels with Decisiv SRM – for 17 years and counting!
Peterbilt of Atlanta
Peterbilt of Atlanta is using the Decisiv Service Relationship Management (SRM) platform and Procede’s Dealer Business System, Excede, to provide a higher level of service quality to its customers. The long-time user of both systems manages over 450 service events monthly with the integrated solutions across six service locations.
Customer Success Links
Decisiv SRM Help Center
Find helpful articles, announcements, Release Notes, and Service Notifications.
APIs Documentation
SRM APIs connect Decisiv applications, third-party applications, telematics, IIoT, and connected systems.
Decisiv Key Design System
The Key Design System enables customers and partners to quickly and efficiently create complimentary SRM Ecosystem application interfaces.
Decisiv Marketplace FAQs
Visit our FAQs page to learn about our marketplace.
Fleet Scorecard Request
Fleet Scorecard Request