TCA Profitability Program webinar focuses on Maintenance Procedures in Uncertain Times

Glen Allen, Virginia– April 23, 2020 (PR Web)

Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced today it has continued its ongoing support of the Truckload Carriers Association and the trucking industry during the COVID crisis. Recently, Decisiv President and CEO Dick Hyatt served as a speaker during a TCA Profitability Program webinar on Maintenance Procedures in Uncertain Times.

“While dealer service activity on our Service Relationship Management platform was initially down 13.6% it has stabilized, indicating that the trucking industry is still hard at work hauling essential goods and supplies, and that commercial vehicle service providers are dedicated to keeping the nation’s supply chain moving during the ongoing crisis,” Hyatt stated. “During these times we are working with the more than 4,500 service locations and 40,000 users of SRM to implement best service practices. Those include accelerating the move to a fully digitized service management environment and service process.

“We’re working with our fleet, dealer network and OEM customers on digitization,” Hyatt added. “For years, we heard “We will digitize that process later” but that has dramatically changed in the past few months as companies respond to the COVID crisis with effective practices. This is the time to get rid of paper files, to reduce face-to-face hand offs, and to eliminate sticky notes, job jackets, inspection forms, and other documents. This is an opportunity to meet an immediate need and implement paperless practices that are best for the long term.”

Digitization, Hyatt noted, avoids unnecessary contact, speeds processes and creates a virtual paper trail. Best practices include digital tractor, trailer, in-cab and lease turn-in inspections; electronic estimates that enable review and approval; digital workflow processes for assigning and tracking internal and external tasks, and electronic archives for paperless service events.

Moderated by Jack Porter, TCA Profitability Program managing director and founder of GPorter Group, Maintenance Procedures in Uncertain Times featured Mike Gomes, vice president of maintenance at Bison Transport, and Kevin Bergman, director of fleet maintenance at Prime Inc., who shared strategies they are utilizing in their service operations. Topics covered included technician workforce procedures for safety and communication with shops; best practices for interacting with drivers; tractor sanitation protocols and products, and what to anticipate after COVID-19 to meet pent-up demand with new procedures.

Dick Hyatt also shared COVID Response actions that Decisiv has provided to help service locations ensure health and safety. Decisiv welcomes ideas for combating the spread of COVID-19 within the trucking and service domain at

CLICK HERE for a free recording of the TCA Profitability Program webinar, Maintenance Procedures in Uncertain Times. It is also available to watch on our website here.

About Decisiv, Inc.

Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle, heavy equipment, and industrial markets. The SRM platform’s ability to harness, share and analyze connected asset data, and to intelligently enable service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Isuzu, Peterbilt, Kenworth and Michelin, as well as their dealers and call centers, service networks and asset owners. For more information, visit


Mark Wasilko

VP Marketing


Phone: (804) 762-4153