Support for commercial asset service now includes new make, model and engine classifications for trucks, trailers, refrigeration units, and off-road equipment

Glen Allen, Virginia – July 9, 2020 (PR Web)

Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced today an expansion of asset type classification that increases coverage for heavy-duty trucks, and adds medium- and light-duty truck, trailer, refrigeration unit, and off-road equipment models to its platform.

“We continue to expand our SRM Ecosystem to embrace a broader range of commercial asset types,” said Pete Russo, Sr. VP Product Strategy and Innovation at Decisiv. “The improvements to our asset classification capabilities are being driven by greater asset diversity on the platform among fleet and service provider commercial service operations. These additions will provide users with additional value by adding flexibility for a wider variety of vehicles and equipment.”

New make, model and engine combinations for asset classification in the Decisiv SRM platform expands coverage for heavy-duty trucks, and adds medium- and light-duty commercial vehicles, trailers, refrigeration units, and off-road equipment.

Decisiv’s focus on continually providing increased value to SRM platform users also includes the development of active analysis capabilities. With the expansion of asset classification, the advanced technology platform is now working in the background to analyze service event data and discover new asset categories and classifications being used by customers.

Decisiv is also introducing several enhancements to its Service Location Search capability. The fleet user experience related to searching for a service location when creating a service request now includes an easier way to find and display preferred locations. Fleets can also filter locations by specific services and service providers can add services lists to their locations by grouping them into categories. With the upgraded Service Location Search feature, a checkbox panel is now available that can be expanded or collapsed so users can view all available filters at once.

These new enhancements both broaden the scope of the SRM platform and provide fleets improved control over the asset service process.

About Decisiv, Inc.

Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle market. The SRM platform’s service orchestration capability that harnesses, shares and analyzes connected asset data, and intelligently enables service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Isuzu, Peterbilt, Kenworth and Michelin, as well as their dealers and call centers, service networks and asset owners. For more information, visit


Mark Wasilko

VP Marketing


Phone: (804) 762-4153