Former Amazon executive, acclaimed author and Internet of Things expert to bring his unique and highly successful perspective on digital, data and IoT transitions to the industry leader in Service Relationship Management technology

Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced today that former Amazon executive and Internet of Things (IoT) expert John Rossman will be serving as a Strategic Advisor to the company.

A recognized and highly regarded expert in digital strategy, operations, and business models, Rossman will be advising the Decisiv leadership team on ways to leverage its IoT success and create new levels of business value from insights driven by data in its SRM platform.

“John Rossman’s partnership as a Strategic Advisor to Decisiv is recognition that we are on the right path when it comes to developing the next generation of our asset service management platform,” said Dick Hyatt, Decisiv President and CEO. “With his expert guidance, we have an opportunity to more effectively navigate the digital, data, and IoT transitions that are occurring in the traditional industries we serve, and in new markets.

“Today, Decisiv is the established service relationship management solution for 60 percent of all commercial vehicles in North America,” Hyatt added. “While that success is gratifying, we recognize that John Rossman can be instrumental in enabling us to extend the value of the platform and in accelerating our entry into new equipment and industrial markets.”

“The collaboration with John Rossman and our partners will further expand the value that Decisiv is already providing to the service ecosystems of our existing clients and through new business models,” said Rob Bradenham, VP Data Services at Decisiv. “John brings experience that will help Decisiv move beyond the Big Data and IoT hype and promise to truly leverage new technologies to further enhance asset service and performance across OEM, service provider and fleet networks.”

As the Managing Partner at Rossman Partners, John Rossman leads the digital strategy and operations advisory firm that helps clients compete in the digital era with Internet of Things, and marketplace and API-driven platform business models. His acclaimed books– The Amazon Way: 14 Leadership Principles of the World’s Most Disruptive Company and The Amazon Way on IoT: 10 Principles for Every Leader from the World’s Leading Internet of Things Strategies– are considered a must read for digital strategy.

“Decisiv has a great business today helping the trucking ecosystem improve uptime,” said John Rossman. “I’m excited to help them leverage their service relationship management platform across both existing and new markets.”

About Decisiv, Inc.
Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle, heavy equipment, and industrial markets. The SRM platform’s ability to harness, share and analyze connected asset data, and to intelligently enable service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Peterbilt and Kenworth, as well as their dealers and call centers, service networks and asset owners. For more information, visit

Decisiv Contact:

Peggy Liao
Senior Director Marketing Communications
Decisiv, Inc.
804-762-4153 x358