Dick Hyatt, the CEO and President of Decisiv, is Eric Bourget’s guest in this episode of the Skunkworks Podcast, where they discuss Dick’s guiding principles for scaling a business. They discuss the need for identifying tangible ROIs, the benefits of having anchor tenants, and the best strategies for hiring employees.

As a veteran entrepreneur, Dick Hyatt knows that to build a successful business, entrepreneurs have to start by focusing on their customers’ needs. This can be done by leveraging technology to learn more and communicate better with customers. Dick also advises entrepreneurs to use his six principles for scaling, which include using anchor tenants, identifying tangible ROIs, and incorporating the three-thirds principle.