A Decisiv Inc./TMC North American Service Event Benchmark Report shows that maintenance and repair labor costs increased 2.6% between Q1 and Q2 2021, while parts costs increased by 2.8%. In that same period, parts costs for tires increased by 10.7% and transmission parts costs rose 9%, according to the report. The report covers power unit parts and labor costs in nine VMRS level code categories that comprise roughly 69% of the cost of parts and labor for Q2 2021: brakes, steering, tires, transmissions, electrical, charging, lighting, exhaust, and engines. Parts and labor pricing revealed three significant changes between Q2 2020 and Q2 2021: Lighting systems costs increased 17.4%, transmissions costs increased 16.4%, and brake costs increased 11.1%.

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About Decisiv, Inc.

Virginia-based Decisiv is the provider of the largest asset service management ecosystem for the commercial vehicle industry. The Decisiv Service Relationship Management (SRM) platform is the foundation for the nearly 5,000 service locations across North America that manage more than 3.5 million service and repair events for commercial vehicles annually. Through Decisiv’s SRM platform, dealers, service providers, manufacturers, and fleet and asset managers can communicate and collaborate during every service event. The SRM solution streamlines the entire asset service management process bringing all the necessary diagnostic, telematics and asset information together for all participants, and delivers it at the point of service. This level of connectivity and collaboration drives an unrivaled level of service performance and asset optimization that gets trucks back on the road faster so fleets see higher revenue per asset and lower costs. Service providers using SRM establish efficient communication, better controls, and increased productivity in service operations that enables them to become trusted partners to fleets. For manufacturers, SRM enhances the value of service networks and provides data and analytics to help develop more reliable and efficient commercial assets. For more information, visit www.decisiv.com.


Mark Wasilko

VP Marketing


Phone: (804) 762-4153