Ongoing growth in adoption of the Decisiv Service Relationship Management platform results from deployment by a growing number of service providers

Glen Allen, Virginia – June 17, 2021

Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced today that use of its SRM platform has now exceeded 20 million service events.

“The growing number of service providers and fleets that are using the SRM platform to manage asset maintenance and repairs has reached a major new milestone,” said Dick Hyatt, President and CEO at Decisiv. “Our steady growth is a reflection of the continuity of service that is driven every day by Decisiv SRM.”

The Decisiv SRM Ecosystem is now being used to manage over 13,000 daily service and repair events for more than 7 million commercial assets. The connectivity that the system brings to service events enabled more than 74,000 fleets to have their trucks serviced more efficiently and productively at nearly 5,000 service locations across the U.S. and Canada in the last year.

By using the capabilities of Decisiv SRM throughout a service event, stakeholders gain several advantages. Included are enhanced visibility through shared access to in-context information and to reliable, detailed information delivered at the point of service.

Service providers actively using the Decisiv SRM platform are establishing a higher level of trust in their partnerships with fleet customers. As a result, service providers using the platform report higher parts and labor revenues, improved technician proficiency and shop productivity, higher fix-it-right the first time performance, and enhanced customer satisfaction and more repeat business.

“We congratulate Decisiv on reaching its 20 millionth service event milestone,” said Kevin Bowers, Director of Service Operations at TranSource Truck & Trailer Centers. “SRM has been integral to our ability to provide more effective and productive service management practices since 2004. We like to say that if a service case is not on the Decisiv SRM Platform, it didn’t happen.”

About Decisiv, Inc.

Virginia-based Decisiv is the provider of the largest asset service management ecosystem for the commercial vehicle industry. The Decisiv SRM platform is the foundation for the nearly 5,000 service locations across North America that manage more than 3.5 million service and repair events for commercial vehicles annually. Through Decisiv’s SRM platform, dealers, service providers, manufacturers, and fleet and asset managers can communicate and collaborate during every service event. The SRM solution streamlines the entire asset service management process bringing all the necessary diagnostic, telematics and asset information together for all participants, and delivers it at the point of service.

This level of connectivity and collaboration drives an unrivaled level of service performance and asset optimization that gets trucks back on the road faster so fleets see higher revenue per asset and lower costs. Service providers using SRM establish efficient communication, better controls, and increased productivity in service operations that enables them to become trusted partners to fleets. For manufacturers, SRM enhances the value of service networks and provides data and analytics to help develop more reliable and efficient commercial assets.

For more information about SRM, visit

Decisiv Contact:

Mark Wasilko
VP Marketing
Phone: (804) 762-4153