New data analytics capability builds on the innovative and successful approach to Service Relationship Management.

Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions announced today a new data analytics reporting solution that drives higher asset utilization and performance.

“Explore gives OEM customers more control over the process of turning raw data and metrics into insights that are relevant to their business,” said Dick Hyatt, President and CEO of Decisiv. “Without requiring any additional integration, the new analytics tools provide the ability to drill down deeper into the valuable data in our SRM platform, allowing users to develop custom reports and analyses without dependence on lengthy design and development timelines.”

Building on Decisiv’s highly successful and innovative approach to Service Relationship Management, Explore lets customers design and build reports to contain fields structured to meet their specific requirements rather than being bound by the limitations of standard reporting. They also have the ability to create and revise calculations as needed to fit their business needs. Once reports are created, analyses are saved, organized, and can be distributed once or on a recurring schedule.

“As our customers become increasingly sophisticated about using actionable data to drive better business decisions, the demand for custom reports and analytics is growing,” Hyatt added. “With Explore, we are offering them more flexibility than ever in how they use the data in our SRM solution. We are committed to continuing to develop and extend Decisiv SRM to deliver solutions that drive improvement in asset performance and utilization for manufacturers, service providers, and owners.”

Across the board, expansion of the capabilities of Decisiv SRM based on critical, tactical and strategic service event information is driving growing use of the platform. Just four months ago, Decisiv announced a milestone achievement when 10 million service events had been managed on its SRM platform.

“Reaching this milestone is the result of our expanding customer and partner ecosystem, our ongoing investment in the SRM platform’s technology and engineering, and in our proven ability to streamline the entire asset service and repair process,” Hyatt stated. “By unifying the service supply chain with SRM, adopters of our platform are reducing triage time, raising fix it right the first time rates, influencing higher driver retention, and driving unrivaled uptime and asset utilization–all while gaining an unprecedented connection to their customers.”


About Decisiv, Inc.

Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle, heavy equipment, and industrial markets. The SRM platform’s ability to harness, share and analyze connected asset data, and to intelligently enable service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Peterbilt and Kenworth, as well as their dealers and call centers, service networks and asset owners. For more information, visit

Decisiv Contact:

Peggy Liao

Senior Director Marketing Communications

804-762-4153 x358