ServicePlan application expands dealer-fleet partnerships through enhanced contract maintenance services

Glen Allen, Virginia – October 21, 2020 (PR Web)

Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced today its new ServicePlan application is now in beta release with select service providers.

ServicePlan is a managed care solution that enables comprehensive service management programs from the more than 4,500 dealers for the over 30,000 fleets on the Decisiv SRM platform.

“Today’s commercial vehicles are increasingly more complex,” said Sara Howes, Senior Director Customer Experience and Applications at Decisiv. “For a growing number of fleets it is making more sense to focus their time, capital, and resources on their core business instead of on service operations.

With ServicePlan, service providers can take on the responsibility for managing preventive maintenance, including recalls and campaigns, to meet fleet scheduling and maintenance requirements for their assets’ entire service lifecycle. Using the new solution to manage assets for their customers, they can aggregate fault data from remote diagnostics systems to facilitate repairs.

Service providers can also take advantage of reporting options, automatically update asset inspection and service information, and provide fleets with visibility into service events and timely reports to track compliance and services provided.

About Decisiv, Inc.

Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle market. The SRM platform’s service orchestration capability that harnesses, shares and analyzes connected asset data, and intelligently enables service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Isuzu, Peterbilt, Kenworth and Michelin, as well as their dealers and call centers, service networks and asset owners. For more information, visit


Mark Wasilko

VP Marketing


Phone: (804) 762-4153