Independent vehicle repair shop management system provider joins the growing ecosystem of Service Relationship Management partners.

Glen Allen, Virginia (PRWeb) June 27th, 2019

Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced today an integration initiative with Mitchell 1. The expansion of the Decisiv SRM ecosystem will enable service providers and fleet users to seamlessly access Mitchell 1 products and services, and allow Mitchell 1 independent service providers to become part of the SRM network.

“Mitchell 1 offers an impressive range of products and services that will be of real benefit to the growing community of service providers, fleets and manufacturers that already use Decisiv SRM,” said Dick Hyatt, President and CEO of Decisiv. “As our platform’s use expands rapidly, we are pleased that Mitchell 1 is joining our ecosystem of technology and information providers.”

The new integration with Decisiv allows fleets or service providers using the Mitchell 1 suite of repair information and shop management solutions for Class 4-8 trucks to incorporate critical asset repair and diagnostic information into a service event case in the SRM platform.

For service providers and fleet maintenance operations using Decisiv SRM, the integration provides access to Mitchell 1 TruckSeries repair information and Manager SE Truck Edition shop management software within the Decisiv platform. This enables users to access Mitchell 1 diagnostic, repair and labor estimating information, as well as its industry-leading shop management system, to enhance end-to-end efficiencies across their entire operation.

“The Mitchell 1 suite of solutions for Class 4-8 trucks already allows fleets and service providers to take complete control over their business,” said Kristy LaPage, business manager of the commercial vehicle group at Mitchell 1. “Our new integration with Decisiv SRM enables them to have full visibility into each aspect of their service activity through better communication and collaboration.”

About Mitchell 1

Mitchell 1′s TruckSeries is the only comprehensive repair information software suite of its kind available for Class 4-8 trucks, delivering a one-stop, single log-in, all-makes data resource with scalable wiring diagrams, digital pictures, DTC-to-diagnostics, and more, all delivered in seconds. TruckSeries is integrated with Manager™ SE Truck Edition, Mitchell 1’s industry-leading truck shop management software that delivers an end-to-end solution for every step of the repair process. For more information — visit

About Decisiv, Inc.

Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle, heavy equipment, and industrial markets. The SRM platform’s ability to harness, share and analyze connected asset data, and to intelligently enable service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Peterbilt and Kenworth, as well as their dealers and call centers, service networks and asset owners. For more information, visit


Peggy Liao

Senior Director Marketing Communications

Phone: (804) 762-4153 x358