Industry-leading trailer and truck body manufacturer Great Dane chooses Decisiv as the provider of a technology platform to improve service event management


Decisiv, Inc., the leading provider of a Service Relationship Management (SRM) platform that drives unrivaled asset performance and utilization for the commercial vehicle, heavy equipment and industrial markets, announced today plans to work with Great Dane, the trucking industry’s premier trailer and truck body manufacturer, to develop a service event management platform for its dealer network and fleet customers.

“Great Dane has chosen Decisiv as a technology partner to enable more transparency and consistent processes around service events and in its AdvantEDGE national account program,” said Dave Durand, VP of Aftermarket at Great Dane. “As part of our AdvantEDGE Aftermarket Parts & Service program, this platform will dramatically improve how our nationwide service, repair and maintenance network communicates and collaborates.”

As part of its joint development effort with Decisiv, Great Dane also invited Decisiv’s President and CEO, Dick Hyatt, to serve as keynote speaker during its 2018 Aftermarket Parts and Service Conference. The thought leadership speech— Transportation 2023 and Beyond— focused on the impact of service event management technology and its potential as a strategic advantage.

“Early adopters of our SRM platform are using standard service operations with in-context asset information delivered at the point of service to drive unrivaled asset performance and utilization,” Hyatt related. “The platform revolutionizes how the service supply chain for commercial assets communicates and collaborates to improve uptime, ensure consistent network-wide service delivery, create and strengthen customer relationships, reduce warranty and support costs, and lower goodwill expenses.”

“The results we’re already seeing include a reduction in downtime of more than 27%, a fix it right the first time rate of more than 91%, and greater than 15% higher effective labor rates,” Hyatt added.

Great Dane’s partnership with Decisiv is part of Decisiv’s Channel & Partner program. The strategy is aimed at making the SRM platform available to industry partners and developers to drive greater value and improve and enhance service management for asset owners and operators, service providers and OEMs. Today, the SRM platform’s broad adoption is rapidly making it the standard for improving asset service and performance across the North American commercial vehicle market.

For more great coverage about Decisiv’s partnership with Great Dane, read on: | Great Dane Announces Partnership with Decisiv | Great Dane, Decisiv Partner on Service Relationship Management | Great Dane, Decisiv announce partnership | Great Dane Partners with Decisiv for Service Management Platform | Great Dane Partners with Decisiv for Service Management Platform


About Great Dane
Great Dane is the leading manufacturer of high-performance commercial transportation equipment, including dry and refrigerated trailers and truck bodies, as well as steel, aluminum and combo platform trailers. Great Dane has a storied history in the commercial trucking industry and is a driving force in trailer technology, innovation, quality and customer service. Headquartered in Chicago, Illinois, and with additional corporate offices in Savannah, Georgia, Great Dane has manufacturing plants strategically located throughout the United States. The company’s network of corporate-owned branches, full-line independent dealers and parts-only independent dealers offers a broad range of distribution points for new and used trailers as well as aftermarket services across North and South America. Visit Great Dane online at

Great Dane Contact:
Cyndi Rogers
Marketing Director

About Decisiv, Inc.
Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle, heavy equipment, and industrial markets. The SRM platform’s ability to harness, share and analyze connected asset data, and to intelligently enable service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Peterbilt and Kenworth, as well as their dealers and call centers, service networks and asset owners. For more information, visit