Service Relationship Management platform activity passes 12 million cases.


Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced today a major milestone in its ongoing adoption when the 12 millionth service event was managed on its platform, just seven months after the 10 millionth service event was opened.

“Our latest success reflects the increasing number of SRM users who are using our technology to improve asset uptime and performance,” said Dick Hyatt, President and CEO of Decisiv. “Growth is occurring across our commercial vehicle and off-highway ecosystem, where our ongoing investment in technology, engineering and services is driving improvement in performance and utilization for asset manufacturers, service providers and asset owners.”

In 2018, Decisiv made notable technology advancements, including the release of Explore, a new data analytics reporting solution that gives OEMs more control over the process of turning data and metrics into relevant insights. Explore allows business users to easily access data to create custom reports and to analyze performance, identify trends, and quickly answer specific questions around warranty, parts, and asset utilization.

A new Fleet Mobile application for driving asset utilization and performance in an always-connected environment was rolled out by Decisiv as well. With the native mobile application, fleet owners and asset managers can request, review and manage service and repair events on any smartphone or tablet. Fleet Mobile provides key SRM features that help streamline and accelerate repair operations, whether managers are in the office, around the yard or service bay or on the road.

Decisiv announced a wide range of new partnerships and integrations in 2018:

  • Plans to work with Great Dane to develop a service event management platform for its dealer network and fleet customers
  • The integration of TMT Fleet Maintenance Software from TMW Systems to help fleet managers to extend data accuracy, reduce administrative load and manage warranty recovery when working with external service providers
  • An expansion of the integration with Noregon’s in-shop diagnostic and repair solution, JPRO® Professional, to improve multi-brand dealer support across OEM dealer and service provider networks
  • An integration strategy with MSTS to leverage its Credit as a Service (CaaS) technology to digitally manage estimate approvals and payments
  • A partnership with LHP Telematics, LLC to provide custom solutions for OEMs and dealer networks in off-highway, construction, motor coach, and agriculture markets

Decisiv, named to the Inc. 5000 list of America’s Fastest Growing Companies for the second year in a row in 2018, was also named the winner of a Gold Stevie Award in the Most Innovative Small Company of the Year Category, and the winner of an IoT Evolution IoT Excellence Award.

In January 2019, Decisiv announced that Kayne Partners, the growth equity group of Kayne Anderson Capital Advisors, L.P., focused on enterprise software and tech-enabled business services companies, has provided $30 million in equity funding to support growth and expansion across a range of industries both in North America and globally. The investment reflects Decisiv’s position as the leading provider of asset service management solutions for manufacturers, service providers, and owners.


About Decisiv, Inc.
Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle, heavy equipment, and industrial markets. The SRM platform’s ability to harness, share and analyze connected asset data, and to intelligently enable service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Peterbilt and Kenworth, as well as their dealers and call centers, service networks and asset owners. For more information, visit