Privacy Policy

Last Updated: December 1, 2023

This Privacy policy (the “Policy”) applies to personal information collected by Decisiv Inc. (“Decisiv”, “we”, “us”) through our web sites, services, and applications (collectively, “the “Platform”).

This Policy describes how Decisiv uses the personal information that it collects, receives, maintains, and stores about you. This Policy does not apply to Customer Data (as defined in the Decisiv Terms of Use).

What Personal Information We Collect

This section describes the categories of personal information we may collect. You are not required to give us all the personal information identified in this Policy; however, if you do not provide requested personal information, we may not be able to provide you with some or all of our services.

Contact Information and Other Personal Identifiers. Such as your name, email address, company name, title, and telephone number.

Payment and Other Commercial Information. If you voluntarily provide your credit card information or make a purchase, we will collect your credit card information and billing address.

Usage and Other Internet Information. When you visit and interact with the Platform, Decisiv (and third parties with whom Decisiv has contracted to provide services), may collect usage and device information such as a catalog of the site pages you visit, server log files, environmental variables, cookies, pixel tags and other similar technologies and unassociated or aggregated information derived from information you voluntarily provide.

  • Server Log Files. Server log files automatically log the general, technical information that is collected automatically by us every time you visit the Platform, whether or not you have registered with us. This information includes without limitation your IP address, referring web page, date and time of your visit, and what parts of our Platform that you viewed.
  • Environmental Variables. We and our service providers may also collect certain environmental variables, such as your MAC address, computer type (Windows or Macintosh), screen resolution, OS version, Internet browser, and Internet browser version. These environmental variables are collected by most browsers and can be used to optimize your experience on the Platform.
  • Cookies. We and our service providers may use “cookies” on the Platform. Cookies are data that a web server transfers to an individual’s computer for record keeping purposes. The use of cookies is standard practice for most web sites and facilitates a user’s ongoing access to and use of a particular web site. Cookies do not cause damage to your computer systems or files. We may use cookies to recognize you when you return to the Platform in order to provide you with a better user experience. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies, or to be given the choice of declining or accepting the transfer of a particular cookie, or cookies from a particular web site to your computer. You may choose to block cookies, but if you do, you may not be able to take full advantage of the features and functions of the Platform.

How We Use Personal Information

Decisiv uses personal information to conduct the following activities:

Fulfillment of Purpose. Decisiv may use your personal information to provide the products and services for which such information was provided. For instance, we will use your personal information to register you to use the Platform, to personalize your experience of the Platform and to provide you support.

Product Research and Development; Security. Decisiv may use your personal information for product research and development and to secure the Platform, such as data analysis, audits, for enhancing the operation, functionality, security, content, appearance and capabilities of the Platform and providing additional services through the Platform. Additionally, Decisiv may use your personal information in responding to requests of law enforcement, courts, regulators or other governmental orders.

Communicate with You. We may use your personal information (including contact information) to send to you information regarding product updates, your account, changes to our policies and terms and to respond to you when you contact us. We may send you informational and promotional materials about us and about third parties with whom Decisiv may conduct business. If you would prefer that we do not send such marketing messages to you, please see the “How to Contact Us” section below.

How We Share Personal Information

We may share your personal information in the following ways:

Service Providers. We retain third parties to provide services on our behalf. We reserve the right to share your personal information with such third parties for the purpose of enabling these third parties to provide such services.

Collaborators. In providing the services through the Platform, we collaborate with original equipment manufacturers, dealers and repair facilities, and we may share your personal data with such third parties in providing such services or if you store personal information in generic data fields that are accessible by other users of the Platform.

Change of Control. We may share personal data with a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Decisiv’s business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).

Third-Party Applications or Developers. If you purchase a third-party app or integration service from the Decisiv Marketplace, Decisiv may share information about the purchase with the third-party developer, to provide the app or integration.

Legal Reasons. We may share your personal information as we believe to be appropriate: (a) under applicable law; (b) to comply with legal process; (c) to respond to governmental requests; (d) to enforce our Terms of Use; (e) to protect our operations; (f) to protect the rights, privacy, safety or property of Decisiv, you or others; and (g) to permit us to pursue available remedies or limit the damages that we may sustain.


We retain personal data for as long as required to engage in the uses described in this Privacy policy, unless a longer retention period is required by applicable law.


The Platform is not directed to individuals under the age of thirteen (13), and we request that such individuals not provide Personally Identifiable Information through the Platform.

Your Rights

Depending on where you are located, you may have certain choices about how we use your personal information, including the right to access, receive a copy of, correct, delete, and opt-out of the processing of your personal information. To exercise your rights (including to opt-out of marketing communications) please refer to the How to Contact Us section below.

Please note that, even if you unsubscribe from certain correspondence, we may still need to contact you with important transactional or administrative information, as permitted by law. Additionally, if you withdraw your consent or object to processing, or if you choose not to provide certain personal information, we may be unable to provide some or all of the services to you.

Your California Privacy Rights

Under the California Privacy Rights Act (CPRA), California residents may have a right to:

You have the right to request that we disclose to you the categories of personal information we have collected or disclosed in the past 12 months about you, the categories of sources of such information, the business or commercial purpose for collecting your personal information, and the categories of third parties with whom we share/disclose personal information. This information is also explained throughout this Privacy Policy.

You have the right to request the deletion of your personal information we have collected from you, subject to certain conditions and limitations under the law.

You have the right to opt-out of the sharing of your personal information to third parties.

Data Correction
You have the right to ask Decisiv to correct any factual inaccuracies in your personal information.

You have the right to not receive discriminatory treatment if and when you exercise your rights to access, delete, or opt-out under the CPRA. Decisiv will not discriminate against you for exercising any of these rights.

Automated Decision Making
You have the right to know if your personal information is used for the purpose of automated decision making (also known as data profiling). Decisiv does not use your personal information for data profiling.

California’s Shine the Light Law
Pursuant to California’s Shine the Light statute (Cal. Civ. Code § 1798.83), we do not share your personal information with third parties for their marketing purposes.

How to Contact Us

If you have privacy-related questions or to exercise your rights under this Policy, submit request by filling out this form or you may call us toll-free at 1-833-332-7768. We reserve the right to require you to take reasonable steps to verify your identity prior to responding to your request.

Changes to this Privacy Policy

We may update this Privacy Policy to account for changes in laws or other requirements applicable to us, changes in technology, or changes to our business.

Any changes we make to the Privacy Policy will be posted on this page, with a “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If there are significant changes to our Privacy Policy, we will notify you in the manner and format in which we typically communicate with you in our regular course of business, as required by applicable law.