What Personal Information We Collect
This section describes the categories of personal information we may collect. You are not required to give us all the personal information identified in this Policy; however, if you do not provide requested personal information, we may not be able to provide you with some or all of our services.
Contact Information and Other Personal Identifiers. Such as your name, email address, company name, title, and telephone number.
Payment and Other Commercial Information. If you voluntarily provide your credit card information or make a purchase, we will collect your credit card information and billing address.
Usage and Other Internet Information. When you visit and interact with the Platform, Decisiv (and third parties with whom Decisiv has contracted to provide services), may collect usage and device information such as a catalog of the site pages you visit, server log files, environmental variables, cookies, pixel tags and other similar technologies and unassociated or aggregated information derived from information you voluntarily provide.
- Server Log Files. Server log files automatically log the general, technical information that is collected automatically by us every time you visit the Platform, whether or not you have registered with us. This information includes without limitation your IP address, referring web page, date and time of your visit, and what parts of our Platform that you viewed.
- Environmental Variables. We and our service providers may also collect certain environmental variables, such as your MAC address, computer type (Windows or Macintosh), screen resolution, OS version, Internet browser, and Internet browser version. These environmental variables are collected by most browsers and can be used to optimize your experience on the Platform.
How We Use Personal Information
Decisiv uses personal information to conduct the following activities:
Fulfillment of Purpose. Decisiv may use your personal information to provide the products and services for which such information was provided. For instance, we will use your personal information to register you to use the Platform, to personalize your experience of the Platform and to provide you support.
Product Research and Development; Security. Decisiv may use your personal information for product research and development and to secure the Platform, such as data analysis, audits, for enhancing the operation, functionality, security, content, appearance and capabilities of the Platform and providing additional services through the Platform. Additionally, Decisiv may use your personal information in responding to requests of law enforcement, courts, regulators or other governmental orders.
Communicate with You. We may use your personal information (including contact information) to send to you information regarding product updates, your account, changes to our policies and terms and to respond to you when you contact us. We may send you informational and promotional materials about us and about third parties with whom Decisiv may conduct business. If you would prefer that we do not send such marketing messages to you, please see the “How to Contact Us” section below.
How We Share Personal Information
We may share your personal information in the following ways:
Service Providers. We retain third parties to provide services on our behalf. We reserve the right to share your personal information with such third parties for the purpose of enabling these third parties to provide such services.
Collaborators. In providing the services through the Platform, we collaborate with original equipment manufacturers, dealers and repair facilities, and we may share your personal data with such third parties in providing such services or if you store personal information in generic data fields that are accessible by other users of the Platform.
Change of Control. We may share personal data with a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Decisiv’s business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).
Third-Party Applications or Developers. If you purchase a third-party app or integration service from the Decisiv Marketplace, Decisiv may share information about the purchase with the third-party developer, to provide the app or integration.
The Platform is not directed to individuals under the age of thirteen (13), and we request that such individuals not provide Personally Identifiable Information through the Platform.
Depending on where you are located, you may have certain choices about how we use your personal information, including the right to access, receive a copy of, correct, delete, and opt-out of the processing of your personal information. To exercise your rights (including to opt-out of marketing communications) please refer to the How to Contact Us section below.
Please note that, even if you unsubscribe from certain correspondence, we may still need to contact you with important transactional or administrative information, as permitted by law. Additionally, if you withdraw your consent or object to processing, or if you choose not to provide certain personal information, we may be unable to provide some or all of the services to you.
Your California Privacy Rights
Under the California Privacy Rights Act (CPRA), California residents may have a right to:
You have the right to request the deletion of your personal information we have collected from you, subject to certain conditions and limitations under the law.
You have the right to opt-out of the sharing of your personal information to third parties.
You have the right to ask Decisiv to correct any factual inaccuracies in your personal information.
You have the right to not receive discriminatory treatment if and when you exercise your rights to access, delete, or opt-out under the CPRA. Decisiv will not discriminate against you for exercising any of these rights.
Automated Decision Making
You have the right to know if your personal information is used for the purpose of automated decision making (also known as data profiling). Decisiv does not use your personal information for data profiling.
California’s Shine the Light Law
Pursuant to California’s Shine the Light statute (Cal. Civ. Code § 1798.83), we do not share your personal information with third parties for their marketing purposes.
How to Contact Us
If you have privacy-related questions or to exercise your rights under this Policy, submit request by filling out this form or you may call us toll-free at 1-833-332-7768. We reserve the right to require you to take reasonable steps to verify your identity prior to responding to your request.