Manage service events more efficiently, gain complete insight into asset performance and utilization, and dramatically improve customer experiences across your network.

Heavy- & Medium-Duty Commercial Vehicles

For the past 15 years, Decisiv SRM has led the evolution of the heavy- and medium-duty service value chain. We’ve transformed a network of industry-leading business and technology partners into a connected, interactive asset service ecosystem. And by drawing on our SRM Ecosystem’s collective strength, we’re driving uptime, improving service efficiency, and increasing asset utilization and performance.

Using data-driven insights and experience, we understand your industry, processes, challenges, and systems. We help differentiate your business through best-in-class service and customer experience. This means innovation, success, and value for all of our stakeholders:

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Manufacturers

Gain unprecedented insight into the service life cycle of every asset manufactured and stay directly connected to your customer long after point of sale. By participating in the Decisiv SRM Ecosystem, manufacturers learn more about how assets are maintained, serviced, and repaired across their dealer network and customer base.

Service Support Centers

With all the information in Decisiv SRM at their fingertips, call center agents can quickly find and schedule the nearest available service provider, dispatch roadside repair techs if needed, and dynamically connect owners, operators, and service centers to manage the most efficient service process for any asset.

Service Support Centers

With all the information in Decisiv SRM at their fingertips, call center agents can more quickly find and schedule the nearest available service provider, dispatch roadside repair techs if needed, and dynamically connect owners, operators, and service centers to manage the most efficient service process for any asset.

Service Providers

Only Decisiv SRM helps you keep track of every service event, across all service locations, in real time. Instantly see which events are taking more time than usual, what’s causing unanticipated downtime, and where to focus your attention to keep things moving. Boost the efficiency of your technicians and service managers and enable them to enact proactive customer communications to improve the quality and efficiency of your service.

Asset Managers

Stay on top of all service events across your network. Take control of scheduling and managing proactive, preventive maintenance. Whether you’re in the office, in the yard, or on the go, Decisiv’s mobile-ready solutions make it easy to request and open cases, review and approve estimates, add and send notes, and receive notifications on any device. By providing critical repair status updates and insights, Decisiv SRM reduces downtime and administrative overhead, and drives higher productivity and asset utilization.

Asset Managers

Stay on top of all service events across your network. Take control of scheduling and managing proactive, preventive maintenance. Whether you’re in the office, in the yard, or on the go, Decisiv’s mobile-ready solutions make it easy to request and open cases, review and approve estimates, add and send notes, and receive notifications on any device. By providing critical repair status updates and insights, Decisiv SRM reduces downtime and administrative overhead, and drives higher productivity and asset utilization.

Decisiv SRM gives us a high level of control and streamlines our service process across each event. Regardless of the light or message appearing on the dashboard, we have the information we need, when we need it, so we can fix a truck right the first time and get it back on the road quickly.

Chip Mowery

Service Director, Gabrielli Truck Sales

Decisiv SRM Ecosystem

Take an in-depth look at our extended SRM Ecosystem.

Value Calculator

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