Tim shares how his roots in social services taught him about empathy, authenticity, and the power of overlooked moments – lessons he’s carried through every phase of his career. You’ll hear stories about strategic pivots, the humble art of “thinking smaller,” and why connecting with people – not just building business – matters most. The episode tackles what it means to operationalize mission-driven values within teams, why focusing on the “emotional supply chain” changes the way we lead, and how small, genuine moments build the kind of trust that enables both family bonds and business growth.