Founded in 2002 and based in Glen Allen, Virginia, Decisiv provides a cloud-based service relationship management (SRM) software as a service (SaaS) for fleets to effectively manage and measure internal and external service and repair events to drive uptime and asset availability. This includes trucking, construction, power generation and other industries that require the right people, location, processes, content, documentation and communications at the point of service to ensure an effective and efficient service event and to minimize the asset’s total time out of service.
The traditional costs of service and maintenance are typically measured in terms of hard dollars to fix and maintain commercial assets missing the much larger financial impact of under-utilization of capital assets due to days out of service. Decisiv helps companies measure and manage days out of service (DOS), to improve maintenance and repair operation, profitability, asset utilization, capital efficiency, valuation, and competitive differentiation.
Service Relationship Management (SRM) is the term we apply to managing and measuring the interactions across an entire supply chain to improve the efficiency of the service cycle and optimize the financial return on assets. This approach has been successfully introduced into several service industries where optimizing processes simultaneously reduces defects, eliminates waste, increases asset productivity, and ultimately improves the overall yield of the service process.