Support for Service Providers

Decisiv SRM Service Feature Videos | ASIST Service Feature Videos | LINQ Service Feature Videos


Decisiv SRM Service Feature Videos poweredByTag-emailfooter

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Searching by 17 Digit VIN

Technician Roles and Features

The Intake Form

Case Linking Feature

VMRS Codes

New Breakdown (VMRS) Tab

Quick Action Button Custom Note Feature

Parts – Adding, Updating, Setting Status, Workflow and Additional Information

Local Customer – New User Intro

Refine Your Search Feature

Updating Tax Rates

Portal Screen – News & Videos

The Forgot Password Feature

Estimate Versions

Quick Action Button Enhancement: The Check-In Button

Contacting Decisiv Support via the Help Button

Updating Mileage and Engine Hours

The Toggle Sold Status and Toggle Warranty Status Features

Messages Tab for Dashboard Notifications

Creating a Case

Creating a Customer

Customer Profile Attachments

Enhanced Notes Feature

Downtime Email Notifications

Line Item Operation Screen

Calendar Feature

QR Code Scan with No Customer

Adding and Mapping an Asset

Mobile Attachments and Offline Mode

Quick Action Buttons

The Estimated Time of Repair Field

Estimated Time of Repair Notifications

Reply by Email with Attachments

The Post to Fleet Button

The Workflow Feature

Transferring Vehicles

The Add Adjustment Feature

Breakdown and Case Information Screen

Decoding and Adding Vehicles

Adding Decisiv Customer Profile Contacts

In-Progress Cases Feature

The Discount Line Item

Multiple Recipients Feature

The Job Title Data Field

The Contact Fleet Feature

Updating Skill Levels and Labor Rates

Follow-up Times

The Case Attachments Feature

Adding and Assigning Mobile Inspections

The Follow Feature

Cummins Recall Campaigns

Updating System Email Template

Contact Fleet Button

Updating Fleet Customer Information

The User Profile Screen

The Saved Response Feature

The New Follow-Up Time Notifications

Customizing the All Cases Screen

Adding and Removing Users

Adding an Asset

Case Communication

Receiving Fleet Service Requests

The Active Cases Feature

The Case Status Feature

The Edit Asset Screen

 

Special Programs

NationaLease Fleet 20/20 Invoices

 

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ASIST Service Feature Videos poweredByTag-emailfooter

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Support

Portal Screen – News & Videos

Forgot Password Feature

Contacting the Decisiv Professional Services Team

Communicating with your Locations DSM

Weekly Online Training Sessions

The Contact Fleet Button

Releasing a Pre-Delivery Fleet Asset

 

Case & Customer & Asset Management

Searching by 17 Digit VIN

Technician Roles and Features

The Intake Form

Case Linking Feature

Estimate Versions

New Breakdown (VMRS) Tab

Quick Action Button Custom Note Feature

Parts – Adding, Updating, Setting Status, Workflow and Additional Information

Local Customer – New User Intro

In-Progress Cases Feature

Enhanced Notes Feature

Line Item Operation Screen

Quick Action Buttons

The Estimated Time of Repair Field

Case Communication

Non ASIST Participating Fleet Viewing Estimate Screen

The Active Cases Feature

The Cases Status Feature

The Workflow Feature

Shared History

The Toggle Sold Status and Toggle Warranty Status Features

VMRS Codes

The Saved Response Feature

Customizing the All Cases Screen

Follow-Up Times

Post to Fleet Button

Case Attachments Feature

Add Adjustment Operation

Follow Feature

Multiple Recipients Feature

Uptime Case Linking Feature

Automatic Uptime Case Linking Feature

Cases with The Uptime Center

Creating a Customer

Customer Profile Attachments

Adding Customer Profile Contacts

Adding and Mapping an Asset

Adding an Asset

The Edit Asset Screen Enhanced Layout

The Search Screen

Refine Your Search Feature

Reply by Email With Attachments

 

Mobile & QR Code

Quick Action Button Enhancement: The Check-In Button

QR Codes and Mobile Check-In

QR Code Scan with No Customer

Adding and Assigning Mobile Inspections

Mobile Attachments and Offline Mode

 

Administration & Profile

Updating Skill Levels and Labor Rates

Updating Tax Rates

The User Profile Screen

Updating Fleet Customer Information

Updating the Email Template

Adding and Removing Users

Calendar Feature

Downtime Email Notifications

Follow-Up Time Email Notifications

Estimated Time of Repair Notifications

Job Title Field

 

Special Programs

TDS + ASIST Integration

Mack Complete Care Scheduled Maintenance Operations

Volvo Ride Assured Scheduled Maintenance Operations

Cummins Recall Campaign

Engine Overhaul

Mack and Volvo Premium Certified Used Truck Inspection

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LINQ Service Feature Videos poweredByTag-emailfooter

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The Intake Form

New Breakdown (VMRS) Tab

Parts – Adding, Updating, Setting Status, Workflow and Additional Information

Updating Tax Rates

Portal Screen Training News & Videos

Operation Search – Wheeltime Operations and MOTOR Labor Times

Messages Tab for Dashboard Notifications

Quick Action Button Enhancement – The Check In Button

The Toggle Sold Status and Toggle Warranty Status Features

Provider Search Profile

Contacting Decisiv Support via the Help Button

Edit Asset Screen Enhanced Layout

Estimate Versions

Refine Your Search Feature

Mobile Inspections

QR Codes and Mobile Check-In

Active Cases Feature

Adding an Operations

The Additional Information Section

Asset Arrived Time

Case Closure

The Attachments Feature

Customer Attachments

Mileage and Engine Hours

VMRS Codes

LINQ Service Event

PDF Estimate Enhancements

Show Estimate Button

Appointment Calendar

Comeback Indicators

Case Communication

Training Options

The Info Column

Updating Skill Levels and Labor Rates

Customer Requested Completion Time

The Cause Field

Shared History

Customers View of The Case Screen

The Change VIN Feature

In-Progress Cases Feature

Updating a Fleet Profile

Sorting Line Item Operations

Adding Pictures to the Mobile Application and Offline Mode

Quick Action Buttons

Communicating with a Customer

The Messages Tab

Follow-Up Time and ETR Email Notifications

Adding PDF Attachments

Improved Parts Price Interface

WheelTime Signature Process

WheelTime Signature Settlement Application

Contact Fleet Feature

Assigning Cases Using the Workflow Feature

Motor Times Operations

Scheduled Maintenance Feature

Saved Responses Feature

The Bill To Feature

Line Item Status

Work In Progress Report

Adding a Logo to LINQ PDF Estimates

Updating the Email Template

Transferring a Vehicle or Asset

The All Search Option

The Follow Feature

The Case Status Feature

Sort By Date

Sending Emails Directly to a LINQ Case

Search Screen

Reset Password Feature

Reply by Email with Attachments Feature

Post to Fleet Button

New Cummins Recall Campaigns

Job Title Field

Greyhound Back-order Parts

Interactive Inspection

Follow-Up Times

Fleet Service Requests

Fleet Downloads

Fleet Defined Operations

Fleet Communication

The Extended Vehicle Properties Section

Customizing the All Cases screen

Decoding and Adding Assets

Editing Customer and Vehicle from All Cases

Edit Shop Supplies and Hazardous Waste

Customer Viewing Estimate Screen

Customer Notes Area

Creating a Case

The Contact Fleet Button

C7 Operations

Complaint Note Column

The Case Information Screen

Adding and Removing Users

Breakdown Case Information

Creating a New Customer

Adding a New Contact

Add Adjustment Operation

Edit Asset Screen

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