Support

Our success is only as good as your success, so we offer comprehensive support and training programs to ensure maximum effectiveness of our Service Relationship Management (SRM) platform.

Customer support is not just a core part of our company culture.  We have integrated support directly into the product to maximize effectiveness.  This includes:

  • Feature Videos For Fleets | Feature Videos For Service Providers

      • Feature videos covering both common and expert activities
      • Sign up for the Did You Know (DYK) email to keep informed
      • One-click access to support professionals without leaving the application
      • In-context access to online support documentation in Vision

At any time, you can also contact us at support@decisiv.com.

Also, our on-site trainers will work one-on-one with your team to provide structured instruction and testing.  Or, take advantage of our interactive web-based training for the ultimate in convenience.  Click here for the current schedule.  Additional online training services are also available by contacting support@decisiv.com.