Improve Your Commercial Vehicle Repair Management

How a More Efficient Shop Boosts Your Bottom Line

If you rely too heavily on paper- and phone-based processes, you probably experience service delays, constant fire drills, dissatisfied customers, arguments over invoices and inefficient and unproductive shop processes.

You can streamline your operations and improve your bottom line by integrating Decisiv’s cloud-based Service Relationship Management (SRM) platform into your repair shop management software system.

How Using SRM Pays Off

Only Decisiv’s vehicle service software seamlessly integrates with your internal shop management systems and adds a layer of collaboration and communication to drive efficiency, productivity and profitability.

  • Improved internal and external communications and data access decrease dwell time by more than 50%
  • Mobile check-in and electronic inspections reduce check-in time by more than 75% and increase upsell by more than 12%
  • Electronic estimate creation and approval increase billable hours/effective labor rate by more than 10%
  • Invoice integrity improvements decrease goodwill by more than 6%


“Dealership service departments are not always up to date on new vehicle technology. As a result, efficiencies are low. Shops almost never charge real time for labor, and often bill a fleet only after the job is done. This can slow things down. Communication through Decisiv also eliminates wasted technician time, which minimizes downtime and non-billable technician/shop time.”

– Mark Martincic, Director of Fixed Operations, KEA Advisors


Service Relationship Management(SRM): A Strategic Approach to Commercial Asset Maintenance. Download the Whitepaper


How Service Providers Use the Platform

A mobile application is available for fast and efficient check-in, starting with QR code scanning, and an intake form captures key information such as driver and reason for repair. The app also speeds up electronic inspections by populating your work order based on specific line-item failures. If geo-fencing is available, arrival times and alerts can also be captured automatically.

At the point of service, the application provides access to in-context, vehicle-specific information. This includes not only the service history, warranty status and detailed build information of the specific asset, but shop tool diagnostics (including Noregon software) and third-party content, such as MOTOR Information Systems data on standard repair times (SRTs).

Once check-in is completed, the repair status is automatically updated and the customer is notified. When you finish triage and diagnostics, estimates can be created leveraging customer-specific parts and labor pricing directly from your dealer, business and shop management system (DMS).

The cost estimate, along with the estimated time for repair (ETR), is then sent to the fleet for electronic line-item approval. After it is approved, all that information (including VMRS coding) is sent directly to your DMS, with no double entry required. When the work is completed, the customer is notified electronically and the invoice is issued based on the previously approved estimate.

All of this data can be used by our powerful reporting platform, which analyzes service provider performance, downtime and other key metrics.

See How Decisiv’s SRM Works, Schedule a Demo