Improve Your Fleet Maintenance Management

How Better Communication Leads to a Better Bottom Line

As both commercial vehicles and the fleet maintenance service supply chain that supports them get more costly and complex, fleets are increasingly turning to outsourcing options. But effectively managing outside vendors often goes beyond the capabilities of current systems.

Only the Decisiv Service Relationship Management (SRM) platform provides web and mobile access that enables seamless communication and collaboration for the entire service supply chain at the point of service.


How Using SRM Pays Off

It Improves Asset Uptime

  • Increases asset utilization
  • Minimizes comebacks/repeat repairs
  • Improves PM currency

It Saves Money

  • Eliminates estimate-invoice mismatches and overbillings
  • Ensures higher warranty dollar recapture
  • Shrinks rental costs and safety stock
  • Reduces regulatory fines through better compliance

It Streamlines Operations

  • Decreases administrative overhead
  • Eliminates manual entry, through VMRS-coded integration
  • Facilitates real-time communication among all parties


“The Decisiv platform helps us improve driver productivity and asset utilization by about 10%. Streamlining communication and collaboration during service events, the platform keeps repairs on track without having to make telephone calls or send emails to copy everyone in on the case.”

– Pete Nativo, Vice President of Fleet Solutions, Oakley Transport

Learn how Oakley Transport saves $150,000 a year on maintenance. Download the Case Study

How Fleets Use the Platform

Connected to your existing asset management or fleet maintenance software system, the SRM platform quickly loads the most up-to-date information about your assets. It can also be seamlessly integrated with OEM and leading third-party telematics vendors to automate the capture of data on asset usage and performance, and to trigger notifications based on approaching and overdue maintenance items, as well as high-severity faults.

As part of creating service requests for breakdowns or scheduled maintenance, fleets have access to critical information at the point of service. This information includes the asset’s service history and warranty status; scheduled preventive maintenance and other pending work; and telematics and diagnostic data.

During a service event, the Decisiv fleet maintenance platform provides easy access to all electronic communications, including real-time status updates, and enables the electronic approval of estimates. When the service event is completed, all information about it, including VMRS-coded repair data, is sent to your back-office asset management or fleet maintenance applications.

The platform also automatically sends notifications based on specific risk thresholds (estimate value, expired follow-up time, overdue assets, excessive downtime), enabling faster decision-making. Plus, a powerful reporting platform is available to analyze asset performance, provider performance and cost metrics. 

Service Relationship Management(SRM): A Strategic Approach to Commercial Asset Maintenance. Download the Whitepaper