- MVASIST is now our main conduit for information about the status of a repair. It not only streamlines communication between us and our service providers, because all of the specification and warranty information about a vehicle is in the system, but it also gives us much greater control over our equipment. A better supplier relationship leads to lower administrative costs, and virtually eliminates issues that could occur when we're working with a dealer location on the road.
- Violet Hauptkorn, Breakdown Maintenance Coordinator, Bison Transport
- Our top-notch maintenance capabilities ensure that Abilene trucks are up and running on schedule. Our entire staff works hard to make sure that we satisfy customer needs and our quality maintenance program contributes greatly to making sure the fleet stays on the road. The ASIST service management platform developed by Decisiv has made it easier for us to manage every piece of equipment in our fleet, including other makes of tractors and all of our trailers.
- Joseph Egan, Sr., Director of Maintenance, Abilene Motor Express
- The service management platform developed by Decisiv is a very effective communications and information portal. When our vehicles go into a Volvo Trucks dealer service location, a case is automatically started and a direct line of communication is established. As much as 90 percent of the time we used to spend looking up details on a vehicle, staying on hold, leaving messages and waiting for return phone calls is eliminated, cutting down on time we need to manage events.
- R. Dave Carr, Over the Road Maintenance Manager, Combined Transport
- We began using the Mack ASIST platform to improve the consistency and timeliness of repairs we have done at dealer service locations. About 30 to 40 percent of our maintenance and half of our repairs are handled by Volvo Trucks dealers. While we were skeptical at first, we've been impressed with the communication capability of the Decisiv platform. It helps set and manage expectations so service and repairs are completed in a timely manner, reducing downtime, lowering costs and helping us achieve our on-time service promise.
- Andy Gomel, Breakdown Manager, Hill Brothers Transportation
- Saia was an early adopter of ASIST and we have been expanding its use for a number of years. Applying QR codes to 17,000 assets is the next step in that process. The platform and its inspection capability replace inspection cards that had to be reprinted for each shop when a new procedure was needed. For example, we issued new cards in the northeast after we added an inspection for water damage following last fall's hurricane, and then issued cards again in that region once the inspections were done. System wide, it's a time- and cost-saving tool.
- Jason Plumlee, Director of Maintenance, Saia
- With MVASIST Fleet we're realizing efficiencies, which ultimately means cost savings. This new technology helps to improve productivity in workflow and business processes. The platform enables us to communicate effectively with dealers, and it gives us the ability to easily view, efficiently manage and audit our service activity at all terminals and for all power units. With MVASIST Fleet things do not slip through the cracks. It is a great management tool.
- David Normandin, President, Braun's Express
- In our business, we're under the gun to keep trucks moving. MVASIST provides us with an accurate, consistent and comprehensive means of unified communications with our outside service providers. With the platform, we can eliminate a lot of the time it takes to manage service events, which cuts downtime and improves vehicle availability.
- Ed Woodall, Director of Maintenance, Florida Rock & Tank Lines
- The Decisiv Service Management Platform provides us with the ability to more effectively communicate with service providers. It promotes accuracy and consistency across our network because all of the information related to a service event is accessible to everyone involved. This new integration will combine two technologies that complement each other. We readily agreed to be the pilot fleet because the integration between the Decisiv Service Management Platform and our TMT software will enhance our dedication to maintenance and to superior customer service.
- Jim Prang, Director of Maintenance, PMTG
- Increasing uptime is all about faster communications. The MVASIST platform will enable service locations to do in minutes what used to take hours of downtime waiting for answers and approvals. With the platform's information and communications capabilities we expect to realize improved repair quality and reduced downtime.
- Aaron Acers, Knight Transportation
