Significant improvement to a company’s bottom line requires more than just looking at sales revenue and examining service and repair expenses. It means focusing on problem areas and driving uptime and customer retention through our hands-on consulting, analysis, reporting and training.

Our services help you improve yours. We’ll work with you to ensure that your investment in the Decisiv Service Relationship Management (SRM) platform can help drive uptime and revenue, improve capital and resource efficiency, and lower operating costs.

We regularly consult with truck and component manufacturers, dealer and independent service networks, and commercial fleets to understand the major process inhibitors that drive downtime. Our Delivery Services team will conduct a complete process flow analysis and pinpoint ROI and uptime opportunities. We’ll provide the required system training and implementation services to ensure a successful deployment and rollout. Our consultants can develop custom inspections and build custom VMRS-coded operations to ensure consistency across all your service locations as well as integration with your existing systems.

At any time, you can also contact us at

Professional Services

Decisiv Professional Services is an elite team that works closely with you to get the most from your Decisiv SRM platform as well as your existing technology solutions. Experts in fleet and service provider service and repair operations, project management, process standardization and best practices implementation, our consultants will first analyze your current processes, operations and inspections (manual, paper and electronic), computer and smartphone technologies as well as technology and applications. From measurable objectives and process improvement recommendations to ROI identification, key performance indicators (KPIs) and measurement strategies, we offer a wide variety of programs to optimize your service and repair processes (internal and external) and to measure effectiveness and compliance with your company’s desired standards. Our services include:

  • Operational assistance and process recommendation
  • Web services integrations and workflows
  • Custom reporting
  • Custom operations and inspections, including VMRS coding
  • QR codes and mobile check-in and inspections