What Our Customers and Partners Are Saying
"The Decisiv platform helps us improve driver productivity and asset utilization by about 10%. Streamlining communication and collaboration during service events, the platform keeps repairs on track without having to make telephone calls or send emails to copy everyone in on the case."
– Pete Nativo, Vice President of Fleet Solutions
"Using Decisiv’s Service Relationship Management platform at our own maintenance facilities, at dedicated client shops and on our mobile service units enables us to provide outsourced maintenance services using proven, consistent processes that improve asset reliability and lower TCO for fleet customers. Its actionable KPI data lets us proactively manage costs and helps our customers free up management time to focus on their core businesses. Decisiv SRM's real-time data has real value. It drives costs down so fleet maintenance can be a competitive advantage."
– Don Kelley, Executive Vice President Sales and Operations
"In evaluating the challenges we had in both our dealer and lease/rental service operations, we identified several key items that we wanted to address. It was unique to find a software platform that addressed each of the areas we had identified, and that had the ability to integrate with our existing business system. With Kenworth TruckTech+ Service Management providing the tools for a core group of people to communicate and collaborate during service events, we can save time and manage more business more effectively.
"Kenworth TruckTech+ Service Management offers real-time information-sharing capability that helps us to keep service and repair events moving forward, increasing uptime for our customers and boosting productivity in our shops. We also receive a return on investment, as there’s a 33-minute potential time savings per work order since the system enables service writers, technicians and parts personnel to work simultaneously on the same case from start to finish. There also is an administrative time savings of eight hours per month for estimate creation and warranty management at each of our 13 service locations."
– Wes Sage, Director of Service Operations