The Decisiv Service Relationship Management (SRM) platform enables OEM data to be viewed, shared and acted upon at the point of service. This information includes:
- Remote diagnostics
- Build details
- Warranty and coverage information
- Parts catalogs
- Recommended and usage-based maintenance schedules
- Standard labor operations
- Service bulletins
- Product updates
Acting on this data at the point of service improves uptime, ensures networkwide visibility and service consistency, reduces warranty and other operational costs, and creates and strengthens end–customer relationships. Learn more about how manufacturers are revolutionizing their service supply chains.
The Decisiv Service Relationship Management (SRM) platform is integrated with thousands of service providers and locations to dramatically improve the service process, increase vehicle uptime and boost customer satisfaction. Learn more about how service networks are revolutionizing the service supply chain.
The Decisiv Service Relationship Management (SRM) platform integrates with the information management systems of a growing number of manufacturers, service providers, leasing companies, fleets and dealers, as well as content providers. These integrations ensure access to the right information at the point of service, plus the seamless capture and sharing of service event and work order information.
When combined with a Service Relationship Management (SRM) platform, diagnostics from telematics providers and shop tools create a powerful way to enable improved decision-making during the repair process.