News

News

Decisiv Reaches 10 Million Milestone

Service Relationship Management platform activity surpasses 10 million cases GLEN ALLEN, VA. (PRWEB) JUNE 13, 2018 Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced today that 10 million service event cases have now been...

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Do You Trust Your Fleet Maintenance Repair Time Estimates?

One recurring problem in fleet service event management is ensuring the accuracy of the estimated time of repair (ETR). Inaccurate ETRs wreck planning cycles for operations, dispatch and drivers (who are now subjected to more stringent Hours-of-Service rules), and they increase costs associated with downtime. They also damage the trust needed for effective working relationships, both between your fleet and service providers as well as within your operation.

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Explore the Service Relationship Management Revolution

Service events are often chaotic and stressful. When an asset breaks down or connected asset (IIoT) sensor data alerts you to potential problems, does this kick off a series of phone calls, emails and unproductive time trying to figure out what to do next, scheduling it and then trying to track and manage the process? When that happens, manufacturers, dealers, service providers, leasing companies and fleets all feel the pain and the costs.

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Decisiv Summit Looks at Outsourced Fleet Maintenance Services

Posted in Fleet Maintenance on December 22, 2016
The 7th annual Decisiv Maintenance Summit and User Conference took place recently in Reston, Virginia. During the five-day summit, fleets, providers, lessors and managed maintenance providers tackled the most important issues in trucking and transportation. This year, the focus was on outsourced fleet maintenance services and the need for transparency in obtaining real-time status updates and KPIs.

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