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Decisiv Growth is Transforming Service Supply Chain Ecosystems for Commercial Vehicles

Fueled by new manufacturer and managed care partnerships, use of SRM technology is growing among fleets, OEMs, and service providers.

GLEN ALLEN, Va. and ORLANDO, Fla., Oct. 23, 2017 (GLOBE NEWSWIRE) -- Decisiv, Inc., the leading provider of a Service Relationship Management (SRM) software platform for commercial vehicle, heavy equipment, and industrial asset service management, announced today at the American Trucking Associations Management Conference & Exhibition increasing fleet, OEM and service provider use of its SRM technology.

“Decisiv drives real, sustainable Return on Investment by enabling our North American commercial vehicle OEM and ecosystem partners to deliver consistent, exceptional customer experiences,” said Dick Hyatt, President and CEO of Decisiv. “By providing an IIoT framework for achieving consistency, connectivity, collaboration, and communication, we are one of the first true Industrial Internet of Things success stories. Together with our partners we are transforming an industry and preparing it for new business models built on frictionless service management and data analytics that will eliminate unscheduled downtime.”

Decisiv’s Service Relationship Management ecosystem includes:

  • 2+ million assets in service
  • 3,200+ service locations nationwide
  • 3+ million total connected assets
  • Over 750 connected systems with terabytes of data

“For the past three years we’ve been steadily adding partners to our SRM platform,” Hyatt explained. “We appreciate our partners’ commitment to and confidence in our SRM platform and our people. Decisiv will continue to drive IIoT innovation that enables them to deliver exceptional customer service.”

About Decisiv, Inc.

Decisiv is the provider of a Service Relationship Management (SRM) software platform for companies in the commercial vehicle, heavy equipment, and industrial asset markets. The Decisiv platform drives uptime, reduces costs, and improves operational efficiency across the service value chain. The cloud-based platform brings the right information to the right people at the right time during the course of service and maintenance events by adding a layer of communication and collaboration to legacy system data and connected asset data (IIoT). Decisiv is already the partner of choice for major vehicle manufacturers, including Volvo, Mack, Hino, Peterbilt, and Kenworth, as well as their dealers and call centers, service networks and managed maintenance providers, and a growing number of fleet customers. For information, visit


Peggy Liao
Senior Director Marketing Communications
Decisiv, Inc.
804-762-4153 x358

Topics: press release, 2017, service relationship management, SRM