The industry’s leading Service Relationship Management solution, now available for light-duty commercial vehicles.

Light-Duty Commercial Vehicles

The challenges imposed by managing shared assets and the evolution of electric and autonomous vehicles are redefining the entire service delivery network.

Our success in the heavy-duty commercial vehicle market has led to dramatically improved connectivity, communication, consistency, and control in the asset service process. We’re now broadening the capabilities of our collaborative solution to meet and exceed the growing service requirements of light-duty commercial vehicles.

Participating in Decisiv’s SRM Ecosystem will help you maximize asset performance and uptime, while gaining access to the structure, real-time information, and transparency provided by the most powerful service relationship management solution and ecosystem in the industry.

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Manufacturers

Gain unprecedented insight into the service life cycle of every asset manufactured and stay directly connected to your customer long after point of sale. By participating in the SRM Ecosystem, manufacturers learn more about how assets are maintained, serviced, and repaired across their dealer network and customer base.

Service Support Centers

With all the information provided by Decisiv SRM at their fingertips, agents can quickly find and schedule the nearest available service provider, dispatch roadside repair techs if needed, and coordinate the most efficient service process for any asset.

Service Support Centers

With all the information provided by Decisiv SRM at their fingertips, agents can more quickly find and schedule the nearest available service provider, dispatch roadside repair techs if needed, and coordinate the most efficient service process for any asset.

Service Providers

Only Decisiv SRM helps you track every service event, across all service locations, in real time. Instantly see which events are taking more time than usual, what’s causing unanticipated downtime, and where to focus your attention to keep things moving. Boost the efficiency of your technicians and service managers and enable them to enact proactive customer communications to improve the quality and efficiency of your service.

Asset Managers

Stay on top of all service events across your network, from any computer or mobile device. Whether you’re in the office, in the yard, or on the go, Decisiv’s mobile-ready solutions make it easy to request and open cases, review and approve estimates, add and send notes, and receive notifications about service status of all your assets. By providing critical repair status updates and insights, Decisiv SRM helps you facilitate less downtime, reduce administrative overhead, and drive higher productivity and asset utilization.

Asset Managers

Stay on top of all service events across your network, from any computer or mobile device. Whether you’re in the office, in the yard, or on the go, Decisiv’s mobile-ready solutions make it easy to request and open cases, review and approve estimates, add and send notes, and receive notifications about service status of all your assets. By providing critical repair status updates and insights, Decisiv SRM helps you facilitate less downtime, reduce administrative overhead, and drive higher productivity and asset utilization.

With Decisiv we have a full-service solution for supporting customers, and they come back because of that high level of service.

Rachel Suttle

Connected Vehicle Program Manager, Hino Trucks

Decisiv SRM Ecosystem

Take an in-depth look at our extended SRM Ecosystem.

Value Calculator

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