Ecosystem Paper
Contents
CONTENTS
Decisiv SRM has fundamentally changed asset service management—forever. We made that happen through the creation of our SRM Ecosystem. Here we’ll show you what makes up that Ecosystem, where you and your needs fit in, and how we can accelerate together by transforming the way we communicate and leveraging the data we create every day.
Where You Come In
SERVICE PROVIDERS
You pride yourselves on minimizing downtime. It’s about fixing it right, managing alerts, and completing work as transparently as possible for fleet and asset managers.
Our Ecosystem enables a direct, constant exchange of data, decision-making, approvals, and communication between every participant in a service event.
Fleet & Asset Managers
You need your assets operating at peak performance. You depend on service providers to work on your assets and equipment managers to deliver uptime.
Equipment Manufacturers
Your assets are at the core of the Ecosystem. From equipment configuration to maintenance plans, to parts distribution, your engineering goes into making them perform their best for fleet and asset management customers.
Value-added Partners
You bring additional services and technology to all parties in the Ecosystem in the form of industry data, telematics services, payment processing, diagnostic tools, asset management, business systems, and so much more.
Component Manufacturers
Your components are critical to the success of equipment manufacturers delivering optimal assets. You provide deeper insights into the performance of your components and how providers can service them best.
Ecosystem
Ecosystems are all about connectivity — So is ours
The Decisiv Service Relationship Management (SRM) Ecosystem is built on the principle that service is most efficient when all the related people, places, systems, and things are available throughout an interconnected system.
We bring everyone in that takes part in the service event life cycle.
From a fleet manager requesting an appointment, to a service advisor checking in a vehicle, to a call center agent dispatching a mobile mechanic, or an equipment manager performing an inspection, we help you communicate each step of the way.
And we connect them with our services to create solutions.
This includes an accessible design system and API library that exposes valuable case, provider, and asset data used by our applications, third-party applications, telematics resources, and connected devices to optimize the service event lifecycle.
Our Services
Our Services are your solutions
The Decisiv SRM Ecosystem combines the components and services below to transform the way you anticipate scenarios and create effective solutions for your service relationship needs.
Decisiv Service Applications
Decisiv
Data Tools
Data Tools
Integrations & ConNECTIOns
Core Services Platform
Full visibility into every service event allows users to manage end-to-end service event workflow between multiple participants
Use our data tools to access valuable data for aggregation, decision-making, score-carding, benchmarking, reporting, and analytics to take meaningful action
Connect your third party app, telematics, and connected device to the Ecosystem to share and receive data where you need it most
Use our accessible design system and growing API Library to create your own application within the ecosystem to meet your unique service needs
Our Services
Our Services are your solutions
The Decisiv SRM Ecosystem combines the components and services below to transform the way you anticipate scenarios and create effective solutions for your service relationship needs.
A
Fleet Manager requesting an late night appointment
B
Service Provider checking in a vehicle with no driver
With Decisiv applications, Fleet Managers can request an appointment for the services they need when they need it any time, day or night. Even if it’s after hours, the service location will have everything they need to check in the vehicle first thing in the morning.
No driver, no problem. A Service Provider can scan the unit’s SRM QR code and pull up info about the vehicle, the customer, and their service request in our Decisiv applications. They can then contact the customer in the same application to confirm and capture additional details.
C
Call Center Agent needs to dispatch a Mobile Mechanic
D
Equipment Manager needs to perform an inspection
Breakdowns happen. So it’s critical to be able to request roadside service at any time. With our mobile app, drivers can send a roadside request to a Call Center agent knowing they can identify a Mobile Mechanic that meets the fleet’s time, cost, and service constraints.
After receiving an alert in our application, an Equipment Manager can schedule or assign the needed inspection and in the process review and plan any other service needs for the asset, such as deferred work, recall and service campaigns, overdue maintenance, and recent fault codes.
Service Applications
Decisiv Service Applications
Decisiv Service Applications give everyone in the Ecosystem the ability to work individually and engage electronically with other participants in the system through all stages of the service event. This includes requesting service, authorizing estimates, managing workflow, communicating status, and securely exchanging critical data effectively and efficiently.
SRM Builder
Our reliable solution for asset managers and owners to control and drive consistency in service by standardizing operations, inspections, and maintenance schedules in their Service Network.
SRM Case
Our comprehensive white-label solution to streamlining service workflow, optimizing asset management and revolutionizing the service supply chain for commercial assets through collaboration.
SRM Sentinel
Our innovative solution for service providers to proactively manage customer asset needs using real-time maintenance, recall, campaign, and fault code alerts for assets across manufacturers.
Service Applications
Decisiv Service Applications
Decisiv Service Applications can integrate with third-party applications through the Core Services Platform, provide data used by Decisiv Data Tools, and leverage integrations with Telematics, Industrial IoT, and customer and partner systems.
Reduce Paperwork
—Keep It Digital
—Keep It Digital
Get notifications on a computer or mobile device and send a response without printing anything out. Save time and keep track of communication
Service Data Tools
Decisiv Data Tools
Our Decisiv Data Tools provide everyone in the Ecosystem with a suite of configurable reports and visual representations of their asset and service data uniquely designed for the commercial vehicle service industry with your needs and challenges in mind. Access information on service events, operations, inspections, telematics, parts, and more.
SRM Vision
Our dashboard solution for tracking the real-time status of every service event, so you can monitor progress, get notifications, and prioritize critical information while managing other tasks.
SRM Insite
Our robust reporting solution for leveraging your asset, location, and service data into raw, aggregate, and visual performance reports to make informed and forward-thinking decisions.
SRM Explore
Our more expansive reporting solution for visualizing data across the full spectrum of service management, so you can tailor reports to your needs, discover trends, and make impactful decisions.
Service Data Tools
Decisiv Data Tools
Pull data directly from our Decisiv Service Applications and integrate it with data from your other applications, integrations, and connections into our innovative and accurate dashboards so you can reduce downtime, increase uptime, and accelerate return to service.
Make Decisions
—Be Strategic
—Be Strategic
Make your data actionable and deliver real-time views into the performance of your assets and service events to manage your data and identify trends
Decisiv Connect API Library
Decisiv Connect API Library
SRM Connect gives you access to the actionable, real-time case, asset, and service provider data used by the rest of the Ecosystem so you can improve data quality, access telematics, and achieve a seamless integration by automating processing with other members of the Ecosystem.
Asset Management
Enables fleets and asset managers to add and manage individual assets within the Decisiv SRM platform, such as adding or removing assets for the fleet account, and updating asset information such as meter data.
Account Management
Listing of all accounts which the authenticated user may access based upon security access roles inside the Decisiv SRM Platform.
Service Management
Provides access to data and processes that span the entire service event lifecycle, to gain relevant information about specific service events.
Customer Management
Delivers access to customer information that Service Providers need in order to deliver service, such as data for assets belonging to, operated by, or managed by the customer.
Telematics
Populates diagnostic and fault data into the Decisiv SRM Ecosystem from telematics system partners, who receive the data directly from hardware devices installed on assets.
Ecosystem Directory
Listing of all entities participating in Decisiv SRM Ecosystem and assets registered on the Decisiv SRM platform.
VMRS
Directory of Vehicle Maintenance Reporting Standard (VMRS) codes that are applied to repairs to provide a single, concise coding convention to manage fleet assets and analyze maintenance operation costs.
User Management
Management of user access security, preferences and contract information for a given account on the Decisiv SRM platform.
Decisiv Connect API Library
Decisiv Connect API Library
Asset Management
Enables fleets and asset managers to add and manage individual assets within the Decisiv SRM platform, such as adding or removing assets for the fleet account, and updating asset information such as meter data.
Account Management
Listing of all accounts which the authenticated user may access based upon security access roles inside the Decisiv SRM Platform.
Service Management
Provides access to data and processes that span the entire service event lifecycle, to gain relevant information about specific service events.
Customer Management
Delivers access to customer information that Service Providers need in order to deliver service, such as data for assets belonging to, operated by, or managed by the customer.
Telematics
Populates diagnostic and fault data into the Decisiv SRM Ecosystem from telematics system partners, who receive the data directly from hardware devices installed on assets.
Ecosystem Directory
Listing of all entities participating in Decisiv SRM Ecosystem and assets registered on the Decisiv SRM platform.
VMRS
Directory of Vehicle Maintenance Reporting Standard (VMRS) codes that are applied to repairs to provide a single, concise coding convention to manage fleet assets and analyze maintenance operation costs.
User Management
Management of user access security, preferences and contract information for a given account on the Decisiv SRM platform.
Key Design System (KDS)
Key Design System
If you can dream it, you can make it with the Key Design System. Our Key Design System provides all the elements you need to create application interfaces using the same components and design guidelines we use. You can then connect it our Ecosystem and watch your solutions grow.
What we provide
The Platform API provides an interface for developing applications that interact with Decisiv cases. It exposes line items, parts, VMRS, notes, attachments, and estimate approval, and it exposes supplementary case information including assets, users, and service providers.
The Global Assets API provides an interface for interacting directly with assets on the platform – providing access to basic asset information as well as warranties, recalls, and build information when authorized and available.
Key Design System (KDS)
Key Design System
What we offer
Comprehensive developer guide with 35+ React components
Color palettes and typography to match your application
Design guidelines meticulously crafted with the user in mind
More than 260 icons, including the weather, for any possibility
Color palettes and typography to match your application
Design guidelines meticulously crafted with the user in mind
More than 260 icons, including the weather, for any possibility
Using our user-friendly, responsive React JS framework components, you can build stable solutions that improve your service relationships, in less time than standard software projects. Because we brought the components to you.
The Decisiv Professional Services team is available to support you in making your ideas come to life. We can help you go from concept to delivery in record time, for nearly any solution you can dream up.
Integrations and Connections
INTEGRATIONS AND CONNECTIONS
We welcome third-party applications, telematics devices, and any sort of industrial IoT into the Decisiv Ecosystem, so they can integrate with the Core Services Platform to help accelerate a total SRM solution and provide valuable data to meet everyone’s service event needs.
2.5M
API Calls a month
from Decisiv applications out to external applications
Bring in your existing applications or build a custom solution.
Connect a service management system to Decisiv SRM Case to exchange data with asset managers, or connect a case management system to Decisiv SRM Case to provide road repair services for fleet managers.
Access telematics data and share it based on data access rights.
Identify vehicle locations, track time and distance to and from nearby service providers and mobile mechanics, trigger maintenance and high priority alerts, update cases from diagnostics, and report on asset health data.
1.5M
API Calls a day
from external applications into our Decisiv applications
Leverage a robust array of connected technology and sensor data.
Scan QR code stickers to launch a mobile check-in, or scan barcodes on parts to add them to estimates and parts orders. Place tag readers around the yard and shops to track the movement of assets, people, parts, and tools.
Integrations and Connections
INTEGRATIONS AND CONNECTIONS
We welcome third-party applications, telematics devices, and any sort of industrial IoT into the Decisiv Ecosystem, so they can integrate with the Core Services Platform to help accelerate a total SRM solution and provide valuable data to meet everyone’s service event needs.
Partners like Trimble, Motor, and MSTS are actively connected to the Decisiv SRM Ecosystem
Communicating Online
Bringing it All Together
Bringing it All Together
Now that you know how the Decisiv Ecosystem works, imagine this scenario.
A fault code comes in on a truck, and the driver needs to get off the road. If they’re part of the ecosystem, the fault code could automatically create a case for a call center with the fault code and customer information.
A call center agent can then check where the vehicle is in proximity to service providers with the parts, services, and availability they need and request an appointment with the dealer information and repair instructions.
When the driver gets to the service location, the service provider already has the info they need to start working. When work is complete, the data is sent to the fleet for reporting and invoicing, and the driver is back on the road.
A call center agent can then check where the vehicle is in proximity to service providers with the parts, services, and availability they need and request an appointment with the dealer information and repair instructions.
When the driver gets to the service location, the service provider already has the info they need to start working. When work is complete, the data is sent to the fleet for reporting and invoicing, and the driver is back on the road.
They’re all leveraging the power of connection to accelerate return to service and getting proven results
20M+
CUSTOMER SERVICE EVENTS
4,800+
SERVICE PROVIDER LOCATIONS
40K+
USERS IN NETWORK
Bringing it All Together
Bringing it All Together
THE FUTURE OF DECISIV
THE FUTURE OF DECISIV
The SRM Platform will serve as the foundation for the delivery of both increasingly intelligent asset management across the entire service management process and greater collaboration between every participant in the SRM Ecosystem. That collaboration will be driven by the four pillars of Decisiv’s SRM foundation: Connectivity, Communication, Control, and Consistency.
Collaboration will be realized through rich, actionable information linked to real-time status information, risk assessment, and supportive analytics that minimize the impact of an asset service event.
Expanding levels of connectivity, in-context real-time delivery of asset information, and higher data quality accumulated throughout the life of an asset will enable Ecosystem participants to analyze performance, establish trends, detect deviations, and quickly identify issues with enough depth of information to answer specific questions about asset utilization, warranty, and parts consumption.
And as new equipment trends and technologies are introduced, our commitment will continue to ensure the SRM Ecosystem is providing the growing levels of intelligent service management that will drive unrivalled asset optimization and performance.
Expanding levels of connectivity, in-context real-time delivery of asset information, and higher data quality accumulated throughout the life of an asset will enable Ecosystem participants to analyze performance, establish trends, detect deviations, and quickly identify issues with enough depth of information to answer specific questions about asset utilization, warranty, and parts consumption.
And as new equipment trends and technologies are introduced, our commitment will continue to ensure the SRM Ecosystem is providing the growing levels of intelligent service management that will drive unrivalled asset optimization and performance.
The future holds the promise of increasingly intelligent asset service management And everyone in the service supply chain will see the benefit
Ecosystem back cover
