The Decisiv Service Relationship Management (SRM) platform was developed in close partnership with many of North America’s top vehicle manufacturers. It is currently in use by hundreds of fleets and service locations, providing vehicle and component-specific detail and parts information to dramatically improve the service process and vehicle uptime, and boost customer satisfaction.
The unified in-context communications capability of the Decisiv SRM platform means fleets, service locations, mobile service, OEM call center and district and regional sales, as well as service and parts personnel can all access and respond to the same information about a service event at the same time.
Freightliner Trucks is the largest division of Daimler Trucks North America and is one of the most recognizable and respected names in the trucking industry. Fleet managers and owner-operators alike associate Freightliner with efficient, dependable vehicles – business tools to be relied upon day in and day out under even the most punishing conditions.
Hino Trucks, a Toyota Group Company, assembles, sells and services the most environmentally friendly lineup of Class 4-7 conventional and cab-over commercial trucks in the United States. Headquartered in Novi, Michigan, Hino boasts a network of over 200 dealers nationwide committed to achieving excellence in customer service and support. Hino Trucks is the premier medium-duty nameplate in the United States with a product lineup that offers low total cost of ownership, superior fuel economy, unmatched reliability and maneuverability, and the most comprehensive bundle of standard features in the market. For more information, visit us at http://www.hino.com/advantage/story_1242.php or follow us on Facebook, Twitter and YouTube.
Kenworth Truck Company has established a solid reputation for quality, innovation and technology in producing The World’s Best® trucks since 1923. From enhanced durability to improved driver comfort to optimized operational efficiency, each Kenworth truck stands as a testament to Kenworth’s uncompromising engineering and craftsmanship. Kenworth also continues its tradition as the driver’s truck. In addition, Kenworth customers are supported by the Kenworth Dealer Network of 360 locations throughout the United States and Canada. Kenworth’s Internet home page is at www.kenworth.com. Kenworth is a PACCAR company.
Mack Trucks is one of North America’s largest manufacturers of heavy-duty Class 8 trucks, engines and transmissions. Founded in 1900, Mack trucks are sold and serviced in more than 45 countries worldwide. Every Mack® truck built for the North American market is assembled at its Macungie Cab & Vehicle Assembly facility in Macungie, Pa. Engines and transmissions for the North American market are built at its powertrain facility in Hagerstown, Md. Mack is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment, marine and industrial engines.
Peterbilt Motors Company has a global reputation for superior quality, industry leading design, innovative engineering and fuel efficient solutions. Peterbilt’s truck lineup includes on-highway, vocational and medium-duty products, including alternative fuel vehicles. Peterbilt and its 300-plus North American dealer locations offer industry leading service and support, including SmartLINQ remote diagnostics, preventive maintenance plans, expedited Rapid Check diagnostic services, automated parts inventory replenishment and 24/7 complimentary Customer Assistance. For more information, visit www.peterbilt.com. Peterbilt is a PACCAR company.
Owned by Volvo Bus Corporation, Prevost has access to the financial strength, product development capabilities and quality manufacturing technology of the world’s second-largest motor coach and transit bus manufacturing group. With more than 10,000 vehicles on North American roads, Prevost is a leading North American manufacturer of premium seated coaches and conversion coaches for high-end motorhomes and specialty conversions.
Volvo Trucks is the second-largest producer of heavy trucks and transport solutions within the entire truck industry. We supply the haulage industry with complete transportation solutions and our customers are supported by over 2,300 dealerships and workshops in more than 140 countries. We are also a company that is dedicated to safety, quality and care for the environment.
The Decisiv Service Relationship Management (SRM) platform provides fast and easy access to in-context parts and service information for major vehicle components. For service providers it eliminates the need to log into separate systems and open separate windows when a truck arrives at a service location. Immediate access to comprehensive parts content and service documents available by serial number or product family saves time and eliminates errors, minimizing downtime for fleet customers.
Cummins Inc., a global power leader, is a corporation of complementary business units that designs, manufactures, distributes and services engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Headquartered in Columbus, Indiana (USA), Cummins employs approximately 46,000 people worldwide and serves customers in approximately 190 countries and territories through a network of more than 600 company-owned and independent distributor locations and approximately 6,500 dealer locations. Cummins earned $1.66 billion on sales of $17.3 billion in 2012.
For over 75 years, Detroit Diesel has designed and built the heavy-duty engines that fuel commerce and transportation across North America and around the world. A lot has changed since 1938, but a few things have remained constant: the spirit of innovation that has driven our technology, a never-ending commitment to the highest-quality standards, and the dedication of good people working to make their company better and stronger every day. From the very beginning, we have been dreaming big, always pushing the limits of technology. This inspired approach has led to numerous industry breakthroughs, not to mention generations of satisfied customers. Hundreds of thousands of products have been pioneered out of our original thinking. From their very first engine, the Series 71, to our first four-cycle engine, to systems and components that continually raise the bar and put the industry on notice, they have been on a quest to deliver products superior in power, efficiency and durability.