Currently in use by hundreds of dealer and component manufacturer service locations, the Decisiv Service Relationship Management (SRM) platform provides vehicle and component-specific detail and parts information to dramatically improve the service process and vehicle uptime, and boost customer satisfaction. Recently, Decisiv enabled the application of the DSMP on email-capable handheld devices, allowing fleets and service locations to share in-context information in the field about a service event. Decisiv has also expanded the capabilities of the platform to more readily integrate telematics devices and a growing number of applications from third-party developers. Below is a sample list of service networks.
FleetNet America is the nation’s leader in emergency roadside assistance for medium- and heavy-duty commercial fleets utilizing the best third-party service providers throughout the United States, Canada and Puerto Rico. Its Emergency Roadside service provides access to the largest nationwide towing network available and its TMcare® program offers a dedicated maintenance team to help manage maintenance and repair events.
Mack Trucks is one of North America’s largest manufacturers of heavy-duty Class 8 trucks, engines and transmissions. Founded in 1900, Mack trucks are sold and serviced in more than 45 countries worldwide. Every Mack® truck built for the North American market is assembled at its Macungie Cab & Vehicle Assembly facility in Macungie, Pa. Engines and transmissions for the North American market are built at its powertrain facility in Hagerstown, Md. Mack is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment, marine and industrial engines.
We have the right Full Service Leasing and Contract Maintenance solutions for your Mack Truck. You can count on any of our established and growing network of Mack Leasing System Dealer Members to provide personal attention, faster efficient services and easy access to extensive genuine Mack parts inventories to keep you moving, anywhere in North America. To learn more, review here the most appropriate lease or maintenance solution for your Mack Truck click here.
Founded in 1944, NationaLease is one of the largest full-service truck leasing organizations in North America, with over 700 service locations throughout the U.S. and Canada and a combined customer fleet of over 125,000 tractors, trucks and trailers. The company provides comprehensive fleet management services for private fleets and transportation service providers.
Recently honored as Kenworth’s 2013 TRP All-Makes Dealer of the Year, Pape´ Kenworth is rolling out the Decisiv SRM platform at its 11 parts and service locations in California, Oregon and Washington, and plans to add its lease fleet to the platform as well. The dealer group also invested in integrations between internal systems and the Decisiv platform, and will use QR codes to access vehicle-specific data for every service and repair events in its shops.
Owned by Volvo Bus Corporation, Prevost has access to the financial strength, product development capabilities and quality manufacturing technology of the world’s second-largest motor coach and transit bus manufacturing group. With more than 10,000 vehicles on North American roads, Prevost is a leading North American manufacturer of premium seated coaches and conversion coaches for high-end motorhomes and specialty conversions.
Rush Enterprises, Inc. owns and operates Rush Truck Centers, the largest network of heavy- and medium-duty truck dealerships in North America. Its more than 100 locations represent truck and bus manufacturers including Peterbilt, International, Hino, Isuzu, Ford, Mitsubishi Fuso, IC Bus, Blue Bird and Collins. Rush Truck Leasing operates 40 Paclease and 26 Idealease commercial vehicle lease and rental franchises at locations across the country.
The leader in commercial transportation and supply chain management solutions formed a strategic partnership with Decisiv to create an enhanced maintenance offering for large and for-hire truck fleets that own their vehicles and manage multiple maintenance providers. The partnership combines Decisiv’s SRM technology with Ryder’s industry leading Managed Maintenance Solutions, a comprehensive portfolio of maintenance services that includes access to the company’s 700-plus North American service locations and 5,000 expert certified technicians.
Peterbilt Motors Company has a global reputation for superior quality, industry leading design, innovative engineering and fuel efficient solutions. Peterbilt’s truck lineup includes on-highway, vocational and medium-duty products, including alternative fuel vehicles. Peterbilt and its 300-plus North American dealer locations offer industry leading service and support, including SmartLINQ remote diagnostics, preventive maintenance plans, expedited Rapid Check diagnostic services, automated parts inventory replenishment and 24/7 complimentary Customer Assistance. For more information, visit www.peterbilt.com. Peterbilt is a PACCAR company.
A full-service dealership of Peterbilt Motors Company with 11 locations in Arkansas, Missouri, Illinois, Ohio, Kentucky and Indiana, The Larson Group has implemented the SRM platform to improve internal service management processes as well as enhance communications and collaboration with fleet maintenance customers in its multi-shift, 24/7 operation.
Kenworth Truck Company has established a solid reputation for quality, innovation and technology in producing The World’s Best® trucks since 1923. From enhanced durability to improved driver comfort to optimized operational efficiency, each Kenworth truck stands as a testament to Kenworth’s uncompromising engineering and craftsmanship. Kenworth also continues its tradition as the driver’s truck. In addition, Kenworth customers are supported by the Kenworth Dealer Network of 360 locations throughout the United States and Canada. Kenworth’s Internet home page is at www.kenworth.com. Kenworth is a PACCAR company.
TTN Fleet Solutions, through its 24/7 call center in Grapevine, Texas that is staffed by trucking, towing, maintenance and customer service professionals, manages and coordinates service calls for towing, breakdown, and recovery and emergency needs of small and large motor carriers. The company’s network includes 85,000 providers across the U.S. and Canada. Customers also benefit from the consolidated buying power of TTN Fleet Solutions.
VehiCare, a leading North American fleet maintenance provider backed by the WheelTime network of over 200 locations in the U.S and Canada, provides a complete range of fleet services from its fully equipped maintenance facilities, dedicated client shops and state-of-the-art mobile service units.
Volvo Trucks is the second-largest producer of heavy trucks and transport solutions within the entire truck industry. We supply the haulage industry with complete transportation solutions and our customers are supported by over 2,300 dealerships and workshops in more than 140 countries. We are also a company that is dedicated to safety, quality and care for the environment.
We have the right Full Service Leasing and Contract Maintenance solutions for your Volvo Truck. And you can count on any of our over 400 Volvo Dealer Members to provide personal attention, faster efficient services by our OEM trained technicians, and easy access to extensive genuine parts inventories to keep you moving, anywhere in North America. To learn more, review here the most appropriate solution for your Volvo Truck click here.
A truck care and service network with nearly 200 locations in the U.S. and Canada, the WheelTime Network is a strategic alliance between all of North America’s Detroit Diesel-Allison distributors. The network is comprised of 21 member companies that utilize the WheelTime Customer Service Platform, a repair and maintenance service management program based on WheelTime’s promise that all customers receive consistent levels of service and hours of labor per repair or service.