New app makes Service Relationship Management available from any mobile device.
GLEN ALLEN, VA / AUSTIN, TX (PRWEB) OCTOBER 29, 2018
Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions announced today its new Fleet Mobile application for driving asset utilization and performance in an always-connected environment.
“Building on our successful and innovative approach to Service Relationship Management, we are now delivering mobile tools for customers,” said Dick Hyatt, President and CEO of Decisiv. “As people become less tied to their desks, the demand for data and information on the go has dramatically increased. To better serve those constituents, Decisiv is proud to have developed Fleet Mobile, which provides key SRM features from a tablet or smartphone.”
Fleet Mobile is a natively mobile application that enables fleet owners and asset managers to request, review and manage service and repair events on a smartphone or tablet. It’s another important step in enabling fleet owners and managers to further streamline and accelerate repair operations, whether they are in the office, around the yard or service bay, or on the road.”
With real-time case details on assets, diagnostics, and complaints, the mobile app enables users to create service requests, view service provider and vehicle locations, review and approve estimates, and receive notifications when something changes or requires immediate attention.
Notifications sent through the SRM platform are automatically pushed to the mobile app, which uses push notifications to communicate changes or requests for action. That means users can stay current and aware of changes in repair status for every asset, even when they’re away from their computer.
“Fleet Mobile is an excellent example of our ongoing commitment to develop and extend our highly innovative Decisiv SRM technology, which is already in use by 60% of the North American commercial vehicle industry,” Hyatt stated. “Fleet Mobile is just one of the ways we are delivering solutions that drive improvement in asset performance and utilization for manufacturers, service providers and owners.”
About Decisiv, Inc.
Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle, heavy equipment, and industrial markets. The SRM platform’s ability to harness, share and analyze connected asset data, and to intelligently enable service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Peterbilt and Kenworth, as well as their dealers and call centers, service networks and asset owners. For more information, visit www.decisiv.com
Senior Director Marketing Communications