Navistar to bring Diamond Estimating and Service Partner applications in-house to create enhanced value for its dealer network and customers
Warrenville, Illinois/Glen Allen, Virginia - April 7, 2009 - International Truck and Engine Corporation, the principal operating subsidiary of Navistar International Corporation, and Decisiv, Inc., the provider of an advanced web-based technology designed to enable more informed and timely decisions critical to maintaining commercial vehicles, today announced a long term licensing agreement that will extend the proven value of the Diamond Estimating and Service Partner systems to International dealers and fleet customers. The Internet-based service management applications provide a consistent process that enables more informed and timely decisions critical to maintaining commercial vehicles.
Under the agreement, Decisiv will license its advanced web-based technology to Navistar. Navistar will take control of and integrate the Diamond Estimating System and Service Partner software platforms to work seamlessly with the OEM’s industry leading service and parts applications.
Navistar applications that will interface with Diamond Estimating and Service Partner include ISIS, a Microsoft Windows-based program that provides dealer and fleet technicians with easy access to all service related information. In addition, the platforms will be fully integrated with Navistar’s Fleet Charge program that guarantees fleets consistent national parts pricing on International and International All Makes parts at nearly 1,000 North American International dealers.
“Our decision to enter into a long term agreement with Decisiv is a reflection of our desire to offer Navistar's International commercial truck dealers and fleet customers with a more seamless service management solution,” said Brian Mulshine, manager, Service Development at Navistar. “The integrated version of Diamond Estimating and Service Partner will provide a consistent and comprehensive dealer to customer write up process. Diamond Estimating and Service Partner remain fundamental components of our customer satisfaction efforts.”
The Diamond Estimating System and the Service Partner platform, that’s used for fleets, are proven products that deliver fair and consistent labor times, expedited diagnostic advisories, and accurate repair estimates to Navistar customers. With these systems, service locations and fleets benefit from a more precise and streamlined process that gets trucks back on the road faster, and at a more predictable cost. Dealers will continue to use the existing programs until the integrated versions are available later this year.
“We are pleased to take this next step in our long relationship with International so they can adapt the Decisiv Service Management Platform to their specific needs,” said Dick Hyatt, president of Decisiv. “This expanded agreement demonstrates Navistar’s commitment to its customers and Decisiv’s commitment to meet the evolving needs of its OEM partners.”
About Navistar International
Navistar International Corporation (Other OTC: NAVZ) is a holding company whose wholly owned subsidiaries produce International® brand commercial trucks, military vehicles, MaxxForce brand diesel engines, IC brand school buses, and Workhorse brand chassis for motor homes and step vans. It also is a private-label designer and manufacturer of diesel engines for the pickup truck, van and SUV markets. The company also provides truck and diesel engine parts and service. Another wholly owned subsidiary offers financing services. Additional information is available at www.Navistar.com.
About Decisiv, Inc.
The Decisiv Service Management Platform is revolutionizing the way North American Medium- and Heavy-Duty Trucks are serviced and maintained, and benefiting Transportation Fleets, Dealer and Service Locations and OE Truck and Component Manufacturers. Founded in 2001 and based in Glen Allen, VA, Decisiv designed its platform to dramatically increase the efficiency of the service initiation and fulfillment process. Decisiv pulls together historically separate silos of information through its use of advanced technology and unparalleled access to critical service information from source providers. The platform leads to improved vehicle uptime, lower operating costs, and enhanced business processes and customer satisfaction. For more information, visit www.decisiv.com.
Media Contact:
Susan Fall
858-490-1050
susan@launchitpr.com
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