MVASIST Introduces myMVOPS
Mack service locations using MVASIST have already developed their own powerful set of service operations. To enhance the base operations package in cooperation with our partner, Decisiv Inc., we will soon offer a shared community space called myMVOPS. For MVASIST users, myMVOPS provides a far greater base of packaged repair plans to select from - created by MVASIST users based on front-line experience.
To join the myMVOPS community, contact Decisiv at Support@decisiv.com.
Field Communications
Mack service locations can now communicate directly from the MVASIST platform with Mack Service and Fleet field staff, component suppliers and others involved in providing the highest level of customer service.
Click here to see a short video of this new feature in action.
Recall and Service Programs
MVASIST will now search Recall and Service Programs for you, present them to you and allow you to automatically include them in the estimate.
Click here to see a short video of this feature in action.
Warranty Information
Need access to standard and extended Warranty coverage? MVASIST gives you a link to the exact coverage for the vehicle you are working on.
Click here to see a short video of this feature in action.
Cummins Engine Parts Catalog Link
For Cummins Engines, a new link can now take you directly to QuickServ Online, the Internet-based Cummins parts reference catalog.
Click here to see a short video of this feature in action.
Estimate Update Notification
Updating a service estimate automatically now sends notification to customers by email.
Click here to see a short video of this feature in action.
Toggle Hazardous Waste
Simply and easily Add or Remove the Hazardous Waste fee from any estimate.
Click here to see a short video of this feature in action.
To see the entire list of new MVASIST features as well as online training times, click here and scroll to the bottom of the page for training sessions.
MVASIST at Nextran... a full service network of medium- and heavy-duty truck centers located in Florida, Georgia and Alabama sells and services Mack Trucks models as well as several other medium-duty brands.
The power of MVASIST as a communications and service write-up tool is clear at Nextran, which has used the Decisiv-built platform to significantly increase the quality and value of relationships with customers like Kenan Advantage. “MVASIST helps improve effective labor rates and drives greater efficiency in the service management process,” says Nick Abatecola, Nextran's general manager in its Pompano Beach, Florida location. "MVASIST has made working with Kenan a lot easier. We no longer need to call and exchange voice mails, and invoice misunderstandings have been eliminated.”
MVASIST at Kenan Advantage... operates over 1,000 Mack Trucks. The largest independent fuel delivery carrier in North America has operations in 32 states that annually distribute approximately 260 billion gallons of petroleum products.
Kenan was one of the first users of the MVASIST Fleet Portal and has experienced a profound change in its relationship with the various Mack Trucks locations servicing its fleet. "Increasing uptime is all about faster communications," states John Rauschl, Kenan's manager of fleet accounts. "The more we use the MVASIST Fleet Portal to communicate with dealers and service locations, the greater the benefits we are deriving."
New Fleets coming soon…
Quickway Carriers
Ryder Truck Corporation
Service CSI is critical to building customer loyalty and improving bottom line performance. MVASIST is one of the key tools to make it happen - MVASIST, developed by Decisiv, supports truck sales, parts marketing, distribution development and customer service efforts. Mack’s commitment to this unique and powerful tool includes underwriting the cost of development and deployment, and making MVASIST Fleet free to all dealers
MVASIST will improve customer satisfaction, loyalty and ease of doing business with your dealership, while enhancing your operation’s profitability and efficiency. For more information, contact Decisiv at 804.762.4153 or visit www.decisiv.com.
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