Decisiv

Decisiv conducts training and consulting programs for virtually any part of Truck Manufacturer and Dealer & Service Location operations. We have a particular focus on Fixed Operations and our successful training programs have been run on a private label basis for OE Truck Manufacturers and for dealer groups.

Decisiv has created a series of unique hands-on training workshops for Service Managers, Parts Managers and Service Advisors. The four-course curriculum was designed by Decisiv to help dealers increase Fixed Operations revenue and profitability while improving customer satisfaction and retention.

Programs include:

Fundamentals of Business Management (FBM):
For Dealer Principals /General Managers / Operations Directors And Service Managers.
Take this unique opportunity to spend a day with your Service Managers. Decisiv's experts will compare your dealership's performance in key areas against industry benchmarks, present real world best practices for improvement, and challenge you to consider ways to earn more while improving customer satisfaction.

Fundamentals of Business Management II:
For Service Managers.
Fundamentals of Business Management for Service Managers II takes over where the one day FBM I introduction leaves off and provides attendees with strategies, tools and methods for implementing changes which will deliver measurable results.

Fundamentals of Business Management III:
For Service and Parts Managers.
FBM III is the latest course in the highly successful FBM series of Fixed Operations workshops. FBM III is the first workshop in the series designed for both Parts and Service Managers to attend together so they can understand how each department's success directly impacts the other's...and how they can work together to build an optimal Fixed Operations Department.

Effective Customer Communications for Service Advisors:
Service Advisors will leave this course with a greater understanding of the importance of improved Customer Communication. This is the key to both maintaining and increasing market share at a time when the competition is aggressively focusing on taking customers away from the Dealership.

This highly interactive workshop features pre-tests to vividly show participants how inconsistent and unstructured the current Customer Communications process is today, role playing to provide participants with a hands-on opportunity to test the new approach promoted through the course, and an end of course test to reinforce the concepts and provide immediate feedback to participants.