With Prevost.ASIST from Decisiv it can take at least ten minutes less to prepare each of the approximately 500 service estimates written each month by our North American Parts and Service Centers . The hundreds of hours we are now saving with this platform are in addition to a significant reduction in management time that was spent resolving issues created by not having a professional, written and accurate service estimating platform."
Ted Pilecki
General Manager R andy Castillo
Service Network Manager
Prevost
"We've invested heavily in outfitting our technicians with the right tools to help them work more efficiently. We view QuoteIT as an investment in a tool for our service advisors, one that helps them focus less on the task of compiling information from several sources and more on listening to customers and demonstrating to them that W. W. Williams is the expert source for meeting their vehicle service needs."
Wally Williams
Operations Analyst,
W.W. Williams
"Our fleet customers benefit from the improved customer experience and standardization that Service Partner delivers,"said Vaughn Allen, vice president, Customer Service and Support for Navistar. "Service Partner offers participating fleets fair and consistent labor times, expedited diagnostic advisories, and accurate repair estimates."
Vaughn Allen
Vice President Customer Service and Support
Navistar
"MVASIST is another aspect of Volvo's ongoing commitment to customer satisfaction. More than 60% of the J.D. Power Customer Service Satisfaction score is tied to the service initiation process. Providing customers with complete, accurate and timely estimates is a major part of a consistently superior customer experience."
Bill Dawson
Sr. Vice President
Volvo
|
