Decisiv

The Decisiv Service Management Platform is providing significant benefits for service locations that are using the tool to improve the entire service process. From creating professional, consistent and timely estimates of labor and parts costs for the most common repairs and maintenance operations to improving the overall communications between manufacturers, customers and technicians, users at hundreds of locations are reporting improvements of 10% to 25% in effective labor rates, increases of .5 and more hours per repair order, increases in technician productivity, and higher customer satisfaction scores.

Providing maintenance and repair services consistently and effectively in the medium- and heavy-duty truck market is difficult at best. Increasingly complex vehicles, systems and components, a shortage of skilled technicians, and a service initiation and write up process that is made more difficult by separate silos of information from manufacturers and component suppliers, all lead to frustrated customers, lost revenue and lower profits.

The inability to quickly gather part numbers, service labor hours and fleet information, costs technicians hours per day in lost productivity while they go looking for needed information. Worse, they may begin repairs without getting a complete picture of expected labor hours, best practices and procedures, service bulletins and more.

Decisiv has private label agreements with most Truck Manufacturers. Please click on the appropriate manufacturer's logo if you are a member of one of the dealership networks represented and learn how you can put Decisiv's platform to work at your service location.

If you are part of an independent service provider or a dealer for a truck manufacturer network not listed, contact Decisiv to learn how your dealership group can benefit. Get started today to win back customers and improve top and bottom line results.